Nominal hours for units of competency from the

SIR Retail Services Training Package

Updated: 16 Nov 2025

Unit Code	Unit Title	Nominal Hours
FSKDIG02	Use digital technology for simple workplace tasks	10
FSKLRG09	Use strategies to respond to routine workplace problems	15
HLTWHS001	Participate in workplace health and safety	20
HLTWHS003	Maintain work health and safety	40
BSBINN301	Promote innovation in a team environment	40
BSBLDR403	Lead team effectiveness	50
BSBWOR501	Manage personal work priorities and professional development	60
BSBCUE301	Use multiple information systems	40
BSBDES301	Explore the use of colour	40
BSBHRM405	Support the recruitment, selection and induction of staff	50
BSBHRM506	Manage recruitment selection and induction processes	60
BSBLED501	Develop a workplace learning environment	60
BSBHRM604	Manage employee relations	60
BSBFIA302	Process payroll	30
BSBLDR502	Lead and manage effective workplace relationships	50
BSBDES302	Explore and apply the creative design process to 2D forms	50
BSBMKG401	Profile the market	50
BSBCUE304	Provide sales solutions to customers	40
BSBWOR301	Organise personal work priorities and development	30
BSBMGT403	Implement continuous improvement	40
BSBMGT402	Implement operational plan	40
BSBRES401	Analyse and present research information	40
BSBMGT405	Provide personal leadership	50
BSBDES305	Source and apply information on the history and theory of design	65
BSBLDR503	Communicate with influence	60
BSBWOR204	Use business technology	20
BSBDES303	Explore and apply the creative design process to 3D forms	50
BSBINN502	Build and sustain an innovative work environment	50
BSBCUS401	Coordinate implementation of customer service strategies	40
FNSACC607	Evaluate business performance	60
HLTAAP001	Recognise healthy body systems	70
CHCDIV001	Work with diverse people	40
CHCLEG001	Work legally and ethically	55
SHBBSKS001	Pierce ear lobes	15
SHBBCCS001	Advise on beauty products and services	30
SHBBMUP002	Design and apply make-up	45
CUADRA301	Produce drawings	50
CUAACD302	Produce computer-aided drawings	50
CUADIG304	Create visual design components	30
CUADES601	Design innovative products	50
CUAACD301	Produce drawings to communicate ideas	80
SITXHRM002	Roster staff	30
SITHFAB002	Provide responsible service of alcohol	10
SIRXHWB001	Maintain personal health and wellbeing	40
SIRCINF001	Use pharmacy practices for infection control	40
SIRCDIS006	Maintain dispensary stock	20
SIRXIND005	Develop personal productivity	30
SIRCCPM001	Assist in managing Pharmacy Medicines and Pharmacist Only Medicines	30
SIRCPPA012	Assist customers with asthma-care aids and equipment	20
SIRCPPA013	Assist customers with smoking cessation products	20
SIRXDLV001	Deliver food products	20
SIRRINV001	Receive and handle retail stock	35
SIRCPPA004	Assist customers with oral care products	20
SIRRRTF002	Monitor retail store financials	40
SIRXPDK001	Advise on products and services	30
SIRXCEG005	Maintain business to business relationships	35
SIRCCCS002	Provide and promote services to pharmacy customers	20
SIRXHRM001	Recruit, select and induct team members	35
SIRXPDK002	Advise on food products and services	30
SIRCCPM006	Develop a pharmacy product and service range	40
SIRXHWB002	Promote workplace health and wellbeing	30
SIRWSLS001	Process product and service data	40
SIRCCPM004	Manage pharmacy sales and service delivery	35
SIRWSLS003	Build sales of branded products	35
SIRCPPA010	Assist customers with analgesic and anti-inflammatory products	20
SIRXMGT004	Plan and manage retail projects	60
SIRXCHA002	Lead the change process	70
SIRXWHS003	Maintain workplace safety	35
SIRWSLS002	Analyse and achieve sales targets	35
SIRXSLS001	Sell to the retail customer	20
SIRXRSK003	Manage risk in the retail environment	60
SIRRMER003	Coordinate visual merchandising activities	35
SIRCPPA003	Assist customers with first aid products	20
SIRCPPA005	Assist customers with cough and cold relief products	20
SIRCDIS004	Assist in preparing dose administration aids	25
SIRXRSK001	Identify and respond to security risks	30
SIRXMGT002	Lead a frontline team	35
SIRRFSA002	Supervise a food safety program	40
SIRXSLS004	Drive sales results	30
SIRCDIS008	Coordinate service to residential care facilities	25
SIRXIND004	Plan a career in the retail industry	20
SIRCPPA007	Assist customers with pregnancy and maternal health products and services	20
SIRCPPA015	Assist customers with wound care products	20
SIRXMGT003	Provide leadership to others	50
SIRCDIS002	Deliver medicines to customers outside the pharmacy	10
SIRCCPM002	Coordinate a pharmacy quality system	45
SIRXWHS002	Contribute to workplace health and safety	20
SIRXCEG002	Assist with customer difficulties	40
SIRXTAD002	Develop the retail frontline	40
SIRCPPA002	Assist customers with eye and ear care products	20
SIRXCEG001	Engage the customer	30
SIRXIND003	Organise personal work requirements	20
SIRXMKT001	Support marketing and promotional activities	30
SIRCDIS005	Assist in preparing extemporaneous prescriptions	65
SIRXIND002	Organise and maintain the store environment	20
SIRCPPA018	Assist customers with women's and men's health care products	20
SIRCHCS001	Support the management of obstructive sleep apnoea	30
SIRCCPM005	Manage pharmacy premises, equipment and merchandise	30
SIRXMGT005	Lead the development of business opportunities	70
SIRCDIS007	Administer dispensary computer systems and claims	20
SIRWSLS004	Optimise customer and territory coverage	35
SIRXMKT005	Develop a marketing strategy	80
SIRXRSK002	Maintain store security	20
SIRCDIS003	Assist in dispensing prescriptions	50
SIRCPPA017	Assist customers with complementary medicines	20
SIRCPPA016	Assist customers with diet, nutrition and weight-management products and services	20
SIRCHCS003	Test blood pressure and advise on self-monitoring	30
SIRCPPA008	Assist customers with products for gastro-intestinal conditions	20
SIRXSLS003	Achieve sales results	30
SIRXCEG003	Build customer relationships and loyalty	40
SIRCIND002	Support the supply of Pharmacy Medicines and Pharmacist Only Medicines	15
SIRXCHA001	Facilitate the change process	40
SIRXHRM002	Maintain employee relations	35
SIRXTAD001	Train others in frontline tasks	20
SIRXMKT003	Manage promotional activities	50
SIRCDIS001	Assist customers with prescriptions	20
SIRXIND001	Work effectively in a service environment	45
SIRCPPA009	Assist customers with allergy relief products	20
SIRCCCS001	Interact with pharmacy customers	30
SIRRINV002	Control stock	35
SIRXCOM003	Promote team cohesion	30
SIRRRTF003	Drive retail profitability	60
SIRCHCS005	Provide Australian Needle and Syringe Program services	15
SIRRMER001	Produce visual merchandise displays	35
SIRRRTF001	Balance and secure point-of-sale terminal	20
SIRRMRM001	Plan merchandise buying strategy	40
SIRXCEG004	Create a customer-centric culture	35
SIRXMKT002	Use social media to engage customers	35
SIRXPDK003	Advise on health and nutritional products and services	30
SIRXCOM001	Communicate in the workplace to support team and customer outcomes	40
SIRRMER002	Merchandise food products	25
SIRXTAD003	Coach others for success	20
SIRCIND001	Work effectively in a community pharmacy	15
SIRRFSA001	Handle food safely in a retail environment	40
SIRRSTR001	Undertake strategic planning in retail	80
SIRXSLS002	Follow point-of-sale procedures	20
SIRCPPA001	Assist customers with vitamins, minerals and supplements	20
SIRXCOM002	Work effectively in a team	30
SIRXWHS001	Work safely	30
SIRCHCS004	Test blood glucose and advise on equipment and services for diabetes management	30
SIRCPPA011	Assist customers with baby and infant care products	20
SIRCCPM003	Lead and develop pharmacy teams	35
SIRCPPA006	Assist customers with skin and anti-fungal products	20
SIRCHCS006	Coordinate pharmacy health promotions	20
SIRCPPA014	Assist customers with continence management products	20
SIRCHCS002	Supply and hire home health care aids and equipment	20
SIRRSTY001	Style the customer	30
SIRXMGT001	Supervise and support frontline team members	40
SIRXECM001	Monitor and interpret online data analytics	50
SIRRMRM003	Conduct a post-trade analysis	50
SIRXECM003	Design an ecommerce site	50
SIRRMRM002	Develop a merchandise strategy	50
SIRRMRM010	Plan product development	60
SIRRMRM008	Develop a merchandise promotional plan	60
SIRRMRM007	Negotiate and establish supply arrangements	50
SIRRMRM006	Plan a merchandise product range	60
SIRRMER012	Develop retail space and product management plans	90
SIRRMER005	Implement visual merchandising concepts	80
SIRXMKT007	Develop a digital marketing plan	50
SIRXIND006	Review retail business fundamentals	50
SIRRMRM009	Plan merchandise buying trips	40
SIRXMKT006	Develop a social media strategy	30
SIRRMER009	Plan and organise display lighting	60
SIRRMER011	Design and install merchandise signage	50
SIRRMRM005	Develop a category financial plan	60
SIRRMER013	Develop visual merchandising guidelines	60
SIRXECM002	Prepare digital content	50
SIRRMER010	Style using visual merchandising aids	50
SIRRMRM004	Develop a merchandise financial plan	70
SIRRMER006	Achieve visual merchandising targets	50
SIRRMRM011	Manage merchandise quality and compliance	70
SIRRMER007	Design and install visual merchandising displays	80
SIRXCEG006	Provide online customer service	20
SIRXCEG007	Develop online customer service standards	40
SIRRMER008	Plan and style merchandise photo shoots	70
SIRXSTR001	Develop an ecommerce strategy	50
SIRRMER004	Develop visual merchandising creative concepts	80
BSBLDR511	Develop and use emotional intelligence	60
BSBLDR513	Communicate with influence	60
BSBSMB421	Manage small business finances	60
MSFID5017	Develop event decoration proposals	40
MSFID6014	Design for retail interiors	108
CUAWRT407	Develop content for publication	70
BSBWHS521	Ensure a safe workplace for a work area	60
SIRXOSM005	Develop a basic website for customer engagement	60
SIRXOSM001	Identify and review social media and online platforms for organisational use	25
SIRXOSM002	Maintain ethical and professional standards when using social media and online platforms	50
SIRXOSM004	Analyse performance of social media and online business tools	50
SIRXOSM007	Manage risk to organisational reputation in an online setting	60
SIRXOSM006	Develop and manage social media and online strategies	40
SIRXOSM003	Use social media and online tools	35
BSBCRT611	Apply critical thinking for complex problem solving	60
BSBESB406	Establish operational strategies and procedures for new business ventures	45
BSBLEG525	Apply legal principles in intellectual property law matters	50
BSBOPS601	Develop and implement business plans	60
BSBPEF402	Develop personal work priorities	40
BSBPEF501	Manage personal and professional development	60
BSBPMG430	Undertake project work	60
BSBSTR501	Establish innovative work environments	50
BSBSUS411	Implement and monitor environmentally sustainable work practices	40
SIRXCEG008	Manage disrespectful, aggressive or abusive customers	30
CUADIG518	Refine digital art techniques	90
CUADES611	Manage design realisation	60
CUADES612	Research global design trends	30
CUADIG517	Design digital simulations	50
CUAACD611	Extend professional expertise with drawing and other visual representation tools	60
CUAILL512	Refine illustration techniques	70
CUASET311	Construct soft scenery	30
CUADIG519	Investigate technologies for the creation of digital art	80
CUAPPR613	Engage in the business of creative practice	80
CUAANM512	Create 3D digital environments	60
CUAILL511	Develop professional illustrations	70
CUAACD537	Refine 3-D design ideas and processes	70
CUAPPR514	Establish and maintain environmentally sustainable creative practice	30
CUAGRD614	Develop and execute advertising concepts	55
CUAGRD615	Develop graphic designs for the built environment	55
SIRXCEG009	Manage workplace responses to disrespectful aggressive or abusive customer behaviour.	30
SIRRMER021	Design and construct visual merchandising display element	50
SIRRMER024	Create in-store customer brand experience	80
SIRRMER025	Explore professional practice in visual merchandising career pathways	60
SIRRMER022	Develop and implement creative photographic styling solution	60
SIRRMER023	Develop a visual merchandising brand strategy	90