Nominal hours for units of competency from the

BSB07 Business Services Training Package

Updated: 02 Nov 2025

Unit Code	Unit Title	Nominal Hours
PSPHR616A	Manage performance management system	60
PSPLEGN301B	Comply with legislation in the public sector	25
PSPMNGT614A	Facilitate knowledge management	60
PSPPOL404A	Support policy implementation	30
PSPPM402B	Manage simple projects	65
PSPGOV314A	Contribute to conflict management	30
PSPGOV406B	Gather and analyse information	30
PSPGOV407B	Provide a quotation	20
PSPETHC301B	Uphold the values and principles of public service	30
PSPETHC401A	Uphold and support the values and principles of public service	40
PSPETHC501B	Promote the values and ethos of public service	30
PSPGOV422A	Apply government processes	30
PSPGOV507A	Undertake negotiations	50
PSPGOV602B	Establish and maintain strategic networks	40
SIRXQUA001A	Develop innovative ideas at work	35
SIRXQUA002A	Lead a team to foster innovation	35
CPPDSM4047A	Implement and monitor procurement process	20
BSBADM101A	Use business equipment and resources	15
BSBADM301B	Produce texts from shorthand notes	140
BSBADM302B	Produce texts from notes	60
BSBADM303B	Produce texts from audio transcription	30
BSBADM307B	Organise schedules	15
BSBADM311A	Maintain business resources	15
BSBADM401B	Produce complex texts from shorthand notes	100
BSBADM405B	Organise meetings	20
BSBADM406B	Organise business travel	20
BSBADM407B	Administer projects	40
BSBADM409A	Coordinate business resources	30
BSBADM411A	Produce complex texts from audio transcription	60
BSBADM502B	Manage meetings	30
BSBADM503B	Plan and manage conferences	30
BSBADM504B	Plan or review administrative systems	50
BSBADM506B	Manage business document design and development	80
BSBADV402B	Conduct pre campaign testing	50
BSBADV403B	Monitor advertising production	50
BSBADV404B	Schedule advertisements	40
BSBADV405A	Perform media calculations	40
BSBADV406A	Buy and monitor media	40
BSBADV407A	Apply media analysis and processing tools	50
BSBADV503B	Coordinate advertising research	50
BSBADV507B	Develop a media plan	60
BSBADV509A	Create mass print media advertisements	30
BSBADV510A	Create mass electronic media advertisements	50
BSBADV602B	Develop an advertising campaign	60
BSBADV603B	Manage advertising production	70
BSBADV604B	Execute an advertising campaign	70
BSBADV605B	Evaluate campaign effectiveness	60
BSBATSIM412B	Implement a business like approach	30
BSBAUD402B	Participate in a quality audit	40
BSBAUD501B	Initiate a quality audit	40
BSBAUD503B	Lead a quality audit	60
BSBAUD504B	Report on a quality audit	60
BSBCMM101A	Apply basic communication skills	40
BSBCMM201A	Communicate in the workplace	40
BSBCMM401A	Make a presentation	30
BSBCOM401B	Organise and monitor the operation of compliance management system	50
BSBCOM402B	Implement processes for the management of a breach in compliance requirements	20
BSBCOM403B	Provide education and training on compliance requirements and systems	20
BSBCOM404B	Promote and liaise on compliance requirements, systems and related issues	30
BSBCOM405A	Promote compliance with legislation	40
BSBCOM501B	Identify and interpret compliance requirements	20
BSBCOM502B	Evaluate and review compliance	25
BSBCOM503B	Develop processes for the management of breaches in compliance requirements	30
BSBCOM601B	Research compliance requirements and issues	50
BSBCOM602B	Develop and create compliance requirements	50
BSBCRT101A	Apply critical thinking techniques	20
BSBCRT301A	Develop and extend critical and creative thinking skills	40
BSBCRT401A	Articulate, present and debate ideas	40
BSBCRT402A	Collaborate in a creative process	40
BSBCRT403A	Explore the history and social impact of creativity	50
BSBCRT501A	Originate and develop concepts	30
BSBCRT601A	Research and apply concepts and theories of creativity	65
BSBDES201A	Follow a design process	40
BSBDES202A	Evaluate the nature of design in a specific industry context	30
BSBDES301A	Explore the use of colour	40
BSBDES302A	Explore and apply the creative design process to 2D forms	50
BSBDES303A	Explore and apply the creative design process to 3D forms	50
BSBDES304A	Source and apply design industry knowledge	20
BSBDES305A	Source and apply information on the history and theory of design	65
BSBDES401A	Generate design solutions	60
BSBDES402A	Interpret and respond to a design brief	20
BSBDES403A	Develop and extend design skills and practice	30
BSBDES501A	Implement design solutions	60
BSBDES502A	Establish, negotiate and refine a design brief	65
BSBDES601A	Manage design realisation	50
BSBDES602A	Research global design trends	30
BSBDES701A	Research and apply design theory	40
BSBDIV301A	Work effectively with diversity	30
BSBDIV601A	Develop and implement diversity policy	70
BSBDIV701A	Develop cross cultural communication and negotiation strategies	80
BSBEBU401A	Review and maintain a website	50
BSBEBU501A	Investigate and design e business solutions	50
BSBEBU502A	Implement e business solutions	50
BSBEDU301A	Assist with monitoring compliance in international education services	50
BSBEDU302A	Assist in resolution of issues and incidents in an international education environment	50
BSBEDU303A	Assist with the provision of international education information	30
BSBEDU304A	Assist with the provision of pastoral care services to international students	30
BSBEDU305A	Assist with international education events and programs	50
BSBEDU401A	Coordinate provision of pastoral care services to international students	50
BSBEDU501A	Facilitate international education compliance	80
BSBEDU502A	Manage international education issues and incidents	80
BSBEDU503A	Manage international student recruitment and selection	60
BSBEDU504A	Manage international education and training processes	60
BSBEDU505A	Manage international client accommodation services	40
BSBEDU506A	Facilitate international education events and programs	60
BSBEDU507A	Manage transnational offshore education programs	60
BSBEDU508A	Manage international education financial and administrative processes	80
BSBEDU509A	Use information to enhance international education work role performance	30
BSBEDU701A	Investigate current trends in internationalisation of education	80
BSBEDU702A	Establish international onshore education initiatives	80
BSBEDU703A	Establish transnational offshore education initiatives	80
BSBEDU704A	Conduct applied international education research	80
BSBEMS401B	Develop and implement business development strategies to expand client base	50
BSBEMS402B	Develop and implement strategies to source and assess candidates	50
BSBEMS403B	Develop and provide employment management services to candidates	40
BSBEMS404B	Manage the recruitment process for client organisations	60
BSBFIA301A	Maintain financial records	60
BSBFIA302A	Process payroll	30
BSBFIA303A	Process accounts payable and receivable	30
BSBFIA304A	Maintain a general ledger	60
BSBFIA401A	Prepare financial reports	50
BSBFIA402A	Report on financial activity	30
BSBFIA501A	Report on finances related to international business	70
BSBFIM501A	Manage budgets and financial plans	70
BSBFIM502A	Manage payroll	30
BSBFIM601A	Manage finances	80
BSBFIM701A	Manage financial resources	80
BSBFLM303C	Contribute to effective workplace relationships	40
BSBFLM305C	Support operational plan	40
BSBFLM306C	Provide workplace information and resourcing plans	40
BSBFLM309C	Support continuous improvement systems and processes	40
BSBFLM311C	Support a workplace learning environment	40
BSBFRA301B	Work within a franchise	30
BSBFRA401B	Manage compliance with franchisee obligations and legislative requirements	60
BSBFRA402B	Establish a franchise	70
BSBFRA403B	Manage relationship with franchisor	30
BSBFRA404B	Manage a multiple site franchise	70
BSBFRA501B	Establish a franchise operation	120
BSBFRA502B	Manage a franchise operation	50
BSBFRA503B	Manage establishment of new sites or regions	70
BSBFRA504B	Manage relationships with franchisees	50
BSBFRA505B	Manage closure of a franchise	70
BSBGOV401A	Implement Board member responsibilities	60
BSBGOV402A	Work within organisational structure	40
BSBGOV403A	Analyse financial reports and budgets	50
BSBHRM402A	Recruit, select and induct staff	50
BSBHRM502A	Manage human resources management information systems	60
BSBHRM506A	Manage recruitment selection and induction processes	60
BSBHRM507A	Manage separation or termination	50
BSBHRM509A	Manage rehabilitation or return to work programs	50
BSBHRM510A	Manage mediation processes	60
BSBHRM604A	Manage employee relations	60
BSBIND201A	Work effectively in a business environment	30
BSBIND301A	Work effectively in an educational environment	40
BSBIND302A	Work effectively in the international education services industry	50
BSBINM201A	Process and maintain workplace information	30
BSBINM202A	Handle mail	15
BSBINM301A	Organise workplace information	30
BSBINM302A	Utilise a knowledge management system	50
BSBINM303A	Handle receipt and despatch of information	15
BSBINM401A	IMPLEMENT WORKPLACE INFORMATION SYSTEM	40
BSBINM501A	Manage an information or knowledge management system	50
BSBINM601A	Manage knowledge and information	80
BSBINN201A	Contribute to workplace innovation	35
BSBINN301A	Promote innovation in a team environment	40
BSBINN501A	Establish systems that support innovation	50
BSBINN502A	Build and sustain an innovative work environment	50
BSBINN801A	Lead innovative thinking and practice	80
BSBINT301B	Apply knowledge of the international trade environment to complete work	35
BSBINT302B	Apply knowledge of legislation relevant to international trade to complete work	30
BSBINT303B	Organise the importing and exporting of goods	40
BSBINT304B	Assist in the international transfer of services	20
BSBINT305B	Prepare business documents for the international trade of goods	40
BSBINT306B	Apply knowledge of international finance and insurance to complete work requirements	20
BSBINT401B	Research international business opportunities	20
BSBINT405B	Apply knowledge of import and export international conventions, laws and finance	30
BSBINT407B	Prepare business advice on export Free on Board Value	30
BSBINT408B	Prepare business advice on the taxes and duties for international trade transactions	40
BSBINT409B	Plan for international trade	50
BSBITA401A	Design databases	60
BSBITA601A	Configure and optimise customer contact technology	80
BSBITB501A	Establish and maintain a workgroup computer network	50
BSBITB701A	Implement advanced electronic technologies	80
BSBITU101A	Operate a personal computer	20
BSBITU102A	Develop keyboard skills	40
BSBITU201A	Produce simple word processed documents	60
BSBITU202A	Create and use spreadsheets	30
BSBITU203A	Communicate electronically	20
BSBITU301A	Create and use databases	30
BSBITU303A	Design and produce text documents	90
BSBITU304A	Produce spreadsheets	35
BSBITU305A	Conduct online transactions	40
BSBITU306A	Design and produce business documents	80
BSBITU307A	Develop keyboarding speed and accuracy	50
BSBITU309A	Produce desktop published documents	50
BSBITU401A	Design and develop complex text documents	100
BSBITU402A	Develop and use complex spreadsheets	50
BSBITU404A	Produce complex desktop published documents	50
BSBLED101A	Plan skills development	20
BSBLED301A	Undertake e-learning	30
BSBLED401A	Develop teams and individuals	40
BSBLED501A	Develop a workplace learning environment	60
BSBLED502A	Manage programs that promote personal effectiveness	60
BSBLED701A	Lead personal and strategic transformation	80
BSBLED702A	Lead learning strategy implementation	80
BSBLED703A	Implement improved learning practice	60
BSBLED704A	Review enterprise e learning systems and solutions implementation	80
BSBLED705A	Plan and implement a mentoring program	60
BSBLED706A	Plan and implement a coaching strategy	60
BSBLED707A	Establish career development services	80
BSBLED708A	Conduct a career development session	50
BSBLED709A	Identify and communicate trends in career development	60
BSBLED710A	Develop human capital	80
BSBLEG301A	Apply knowledge of the legal system to complete tasks	80
BSBLEG302A	Carry out search of the public record	25
BSBLEG303A	Deliver court documentation	10
BSBLEG304A	Apply the principles of confidentiality and security within the legal environment	20
BSBLEG305A	Use legal terminology in order to carry out tasks	40
BSBLEG306A	Maintain records for time and disbursements in a legal practice	40
BSBLEG308A	Assist in prioritising and planning activities in a legal practice	10
BSBMED301B	Interpret and apply medical terminology appropriately	60
BSBMED302B	Prepare and process medical accounts	30
BSBMED303B	Maintain patient records	20
BSBMED304B	Assist in controlling stocks and supplies	20
BSBMED305B	Apply the principles of confidentiality, privacy and security within the medical environment	20
BSBMED401B	Manage patient record keeping system	50
BSBMGT401A	Show leadership in the workplace	50
BSBMGT402A	Implement operational plan	40
BSBMGT403A	Implement continuous improvement	40
BSBMGT404A	Lead and facilitate off site staff	40
BSBMGT405A	Provide personal leadership	50
BSBMGT502B	Manage people performance	70
BSBMGT515A	Manage operational plan	60
BSBMGT605B	Provide leadership across the organisation	60
BSBMGT615A	Contribute to organisation development	60
BSBMGT616A	Develop and implement strategic plans	80
BSBMGT617A	Develop and implement a business plan	60
BSBMGT618A	Develop a contact centre business plan	60
BSBMKG401B	Profile the market	50
BSBMKG402B	Analyse consumer behaviour for specific markets	60
BSBMKG408B	Conduct market research	60
BSBMKG409A	Design direct response offers	60
BSBMKG410A	Test direct marketing activities	30
BSBMKG411A	Analyse direct marketing databases	60
BSBMKG412A	Conduct e-marketing communications	30
BSBMKG413A	Promote products and services	40
BSBMKG415A	Research international markets	50
BSBMKG416A	Market goods and services internationally	70
BSBMKG501B	Identify and evaluate marketing opportunities	70
BSBMKG502B	Establish and adjust the marketing mix	60
BSBMKG506B	Plan market research	50
BSBMKG507A	Interpret Market Trends And Developments	50
BSBMKG508A	Plan direct marketing activities	50
BSBMKG509A	Implement and monitor direct marketing activities	40
BSBMKG511A	Analyse data from international markets	50
BSBMKG512A	Forecast international market and business needs	50
BSBMKG513A	Promote products and services to international markets	70
BSBMKG514A	Implement and monitor marketing activities	50
BSBMKG515A	Conduct a marketing audit	40
BSBMKG517A	Analyse consumer behaviour for specific international markets	60
BSBMKG603B	Manage the marketing process	50
BSBMKG605B	Evaluate international marketing opportunities	60
BSBMKG606B	Manage international marketing programs	50
BSBMKG607B	Manage market research	50
BSBMKG608A	Develop organisational marketing objectives	60
BSBMKG609A	Develop a marketing plan	50
BSBMKG610A	Develop, implement and monitor a marketing campaign	60
BSBPMG404A	Apply quality management techniques	30
BSBPMG407A	Apply risk management techniques	40
BSBPMG510A	Manage projects	60
BSBPMG601A	Direct the integration of projects	70
BSBPMG602A	Direct the scope of a project program	50
BSBPMG603A	Direct time management of a project program	40
BSBPMG604A	Direct cost management of a project program	50
BSBPMG605A	Direct quality management of a project program	50
BSBPMG606A	Direct human resources management of a project program	40
BSBPMG607A	Direct communications management of a project program	40
BSBPMG608A	Direct risk management of a project program	50
BSBPMG609A	Direct procurement and contracting for a project program	50
BSBPRO301A	Recommend products and services	20
BSBPRO401A	Develop product knowledge	30
BSBPUB401A	Develop and apply knowledge of public relations industry	80
BSBPUB402A	Develop public relations campaigns	50
BSBPUB403A	Develop public relations documents	80
BSBPUB501A	Manage the public relations publication process	45
BSBPUB502A	Develop and manage complex public relations campaigns	50
BSBPUB503A	Manage fundraising and sponsorship activities	50
BSBPUB504A	Develop and implement crisis management plans	40
BSBPUR301B	Purchase goods and services	60
BSBPUR401B	Plan purchasing	40
BSBPUR402B	Negotiate contracts	50
BSBPUR403B	Conduct international purchasing	60
BSBPUR502B	Manage supplier relationships	40
BSBPUR504B	Manage a supply chain	60
BSBREL401A	Establish networks	35
BSBREL402A	Build client relationships and business networks	50
BSBREL403A	Implement international client relationship strategies	30
BSBREL501A	Build international client relationships	35
BSBREL502A	Build international business networks	50
BSBREL701A	Develop and cultivate collaborative partnerships and relationships	40
BSBRES401A	Analyse and present research information	40
BSBRES801A	Initiate and lead applied research	150
BSBRKG301B	Control records	40
BSBRKG302B	Undertake disposal	30
BSBRKG303B	Retrieve information from records	25
BSBRKG304B	Maintain business records	30
BSBRKG305A	Review recordkeeping functions	20
BSBRKG401B	Review the status of a record	20
BSBRKG402B	Provide information from and about records	20
BSBRKG404A	Monitor and maintain records in an online environment	50
BSBRKG502B	Manage and monitor business or records systems	40
BSBRKG505B	Document or reconstruct a business or records system	30
BSBRKG506A	Develop and maintain terminology and classification schemes	30
BSBRKG601B	Define recordkeeping framework	30
BSBRKG603B	Prepare a functional analysis for an organisation	50
BSBRKG604B	Determine security and access rules and procedures	20
BSBRKG605B	Determine records requirements to document a function	40
BSBRKG606B	Design a records retention and disposal schedule	40
BSBRKG607B	Document and monitor the record creating context	20
BSBRKG608B	Plan management of records over time	20
BSBRSK401A	Identify risk and apply risk management processes	50
BSBSLS501A	Develop a sales plan	70
BSBSLS502A	Lead and manage a sales team	60
BSBSMB201A	Identify suitability for micro business	20
BSBSMB301A	Investigate micro business opportunities	30
BSBSMB302A	Develop a micro business proposal	30
BSBSMB303A	Organise finances for the micro business	50
BSBSMB304A	Determine resource requirements for the micro business	30
BSBSMB305A	Comply with regulatory, taxation and insurance requirements for the micro business	45
BSBSMB306A	Plan a home based business	25
BSBSMB307A	Set up information and communications technology for the micro business	20
BSBSMB401A	Establish legal and risk management requirements of small business	60
BSBSMB402A	Plan small business finances	50
BSBSMB403A	Market the small business	50
BSBSMB404A	Undertake small business planning	50
BSBSMB406A	Manage small business finances	60
BSBSMB407A	Manage a small team	40
BSBSMB408B	Manage personal, family, cultural and business obligations	30
BSBSMB409A	Build and maintain relationships with small business stakeholders	20
BSBSUS201A	Participate in environmentally sustainable work practices	20
BSBSUS301A	Implement and monitor environmentally sustainable work practices	40
BSBSUS501A	Develop workplace policy and procedures for sustainability	50
BSBWOR201A	Manage personal stress in the workplace	40
BSBWOR202A	Organise and complete daily work activities	20
BSBWOR204A	Use business technology	20
BSBWOR302A	Work effectively as an off site worker	25
BSBWOR401A	Establish effective workplace relationships	50
BSBWOR402A	Promote team effectiveness	50
BSBWOR403A	Manage stress in the workplace	60
BSBWRK401A	Develop and implement an organising plan	50
BSBWRK402A	Empower workers	50
BSBWRK403A	Communicate with workers	50
BSBWRK404A	Promote equality of opportunity and fair treatment for all workers	40
BSBWRK405A	Promote union values, principles and policies	50
BSBWRK406A	Participate in the bargaining process	50
BSBWRK407A	Provide advice to union members	30
BSBWRK408A	Undertake negotiations	40
BSBWRK409A	Prepare for and participate in dispute resolution	40
BSBWRK501A	Develop, manage and review campaigns and projects	60
BSBWRK502A	Represent the union in key forums	50
BSBWRK503A	Coordinate case preparation and research	50
BSBWRK504A	Advocate and present cases for members	40
BSBWRK505A	Develop, implement and manage union policy	50
BSBWRK506A	Coordinate research and analysis	30
BSBWRK507A	Apply strategic unionism	50
BSBWRK508A	Manage and oversee bargaining	40
BSBWRT301A	Write simple documents	30
BSBWRT401A	Write complex documents	50
BSBWRT501A	Write persuasive copy	50
CUFWRT301A	Write content for a range of media	40
CUFWRT302A	Write simple stories	30
CUFWRT401A	Edit texts	30
CUFWRT402A	Write extended stories	40
PUAWER001B	Identify, prevent and report potential workplace emergency situations	2
PUAWER002B	Ensure workplace emergency prevention procedures, systems and processes are implemented	8
PUAWER003B	Manage and monitor workplace emergency procedures, equipment and other resources	28
PUAWER004B	Respond to workplace emergencies	2
CHCAD402D	Support the interests, rights and needs of clients within duty of care requirements	75
CHCCS405C	Identify and address specific client needs	15
BSBCON401A	Work effectively in a business continuity context	40
BSBCON701A	Establish and review the business continuity management framework and strategies	80
BSBIPR301A	Comply with organisational requirements for protection and use of intellectual property	40
BSBIPR401A	Use and respect copyright	50
BSBIPR402A	Protect and use new inventions and innovations	40
BSBIPR403A	Protect and use brands and business identity	40
BSBIPR404A	Protect and use innovative designs	40
BSBIPR405A	Protect and use intangible assets in small business	50
BSBIPR501A	Manage intellectual property to protect and grow business	60
BSBIPR601A	Develop and implement strategies for intellectual property management	70
TAEDEL301A	Provide work skill instruction	40
TAEDEL401A	Plan, organise and deliver group-based learning	30
MSAENV472B	Implement and monitor environmentally sustainable work practices	40
BSBCMM402A	Implement effective communication strategies	40
BSBCMM501A	Develop and nurture relationships	40
BSBCOM406A	Conduct work within a compliance framework	30
BSBFLM312C	Contribute to team effectiveness	40
BSBITU302B	Create electronic presentations	20
BSBLED503A	Maintain and enhance professional practice	30
BSBLEG403B	Maintain trust accounts	50
BSBLEG413A	Identify and apply the legal framework	60
BSBLEG414A	Establish and maintain a file in legal services	50
BSBLEG415A	Apply the principles of contract law	60
BSBLEG416A	Apply the principles of the law of torts	60
BSBLEG417A	Apply the principles of evidence law	60
BSBLEG418A	Produce complex legal documents	80
BSBLEG510A	Apply legal principles in family law matters	60
BSBLEG511A	Apply legal principles in criminal law matters	60
BSBLEG512A	Apply legal principles in property law matters	60
BSBLEG513A	Apply legal principles in corporation law matters	60
BSBLEG514A	Assist with civil procedure	60
BSBLEG515A	Apply legal principles in wills and probate matters	60
BSBMKG516B	Profile international markets	50
BSBRES404A	Research legal information using primary sources	40
BSBRES502A	Research legal information using secondary sources	40
BSBWOR404B	Develop work priorities	40
BSBWOR502B	Ensure team effectiveness	60
PSPPROC406B	Procure goods and services	60
PSPPROC411A	Plan procurement	40
PSPPROC412A	Develop and distribute requests for offers	40
PSPPROC413A	Select providers and develop contracts	30
PSPPROC503B	Manage contract performance	50
PSPPROC504B	Finalise contracts	30
PSPPROC506A	Plan to manage a contract	50
PSPPROC607A	Manage strategic contracts	50
FNSACC301A	Process financial transactions and extract interim reports	60
FNSACC406A	Set up and operate a computerised accounting system	80
FNSFLT201A	Develop and use a personal budget	20
FNSFLT203A	Develop understanding of debt and consumer credit	25
FNSSAM301A	Identify opportunities for cross-selling products and services	25
FNSSAM402A	Implement a sales plan	50
BSBADV408A	Review advertising media options	40
BSBATSIC411C	Communicate with the community	30
BSBATSIC412A	Maintain and protect cultural values in the organisation	60
BSBATSIC511A	Plan and conduct a community meeting	60
BSBATSIL408C	Manage a board meeting	40
BSBATSIL411A	Undertake the roles and responsibilities of a board member	60
BSBATSIL412A	Participate effectively as a board member	35
BSBATSIL413A	Review and apply the constitution	40
BSBATSIL503C	Manage conflict	60
BSBATSIL510A	Appoint and work with a manager	50
BSBATSIL511A	Lead the organisation's strategic planning cycle	80
BSBATSIL512A	Be a leader in the community	60
BSBATSIM414C	Oversee the organisation's annual budget	40
BSBATSIM416A	Oversee organisational planning	60
BSBATSIM417A	Implement organisational plans	50
BSBATSIM418A	Oversee financial management	50
BSBATSIM419A	Contribute to the development and implementation of organisational policies	40
BSBATSIM420A	Oversee asset management	20
BSBATSIM421A	Support a positive and culturally appropriate workplace culture	50
BSBATSIM505C	Control organisational finances	60
BSBATSIM506C	Develop employment policies	40
BSBATSIM511C	Develop enterprise opportunities	70
BSBATSIM514A	Recruit and induct staff	30
BSBATSIW416C	Obtain and manage consultancy services	50
BSBATSIW417C	Select and use technology	30
BSBATSIW514C	Represent your organisation	40
BSBATSIW515C	Secure funding	40
BSBDIV501A	Manage diversity in the workplace	60
BSBHRM503B	Manage performance management systems	60
BSBHRM505B	Manage remuneration and employee benefits	60
BSBHRM511A	Manage expatriate staff	60
BSBHRM602B	Manage human resources strategic planning	60
BSBINN601B	Manage organisational change	60
BSBMGT406A	Plan and monitor continuous improvement	50
BSBMGT516C	Facilitate continuous improvement	60
BSBMGT608C	Manage innovation and continuous improvement	70
BSBMKG414B	Undertake marketing activities	50
BSBMKG510B	Plan e-marketing communications	20
BSBMKG518A	Plan and implement services marketing	50
BSBMKG519A	Plan and implement business-to-business marketing	50
BSBMKG520A	Manage compliance within the marketing legislative framework	50
BSBMKG521A	Plan and implement sponsorship and event marketing	40
BSBMKG522A	Plan measurement of marketing effectiveness	50
BSBMKG523A	Design and develop an integrated marketing communication plan	60
BSBMKG611A	Manage measurement of marketing effectiveness	50
BSBSLS407A	Identify and plan sales prospects	60
BSBSLS408A	Present, secure and support sales solutions	60
TLIE4006A	Collect, analyse and present workplace data and information	30
MSS015002A	Develop strategies for more sustainable use of resources	70
BSBWOR501B	Manage personal work priorities and professional development	60
ICAICT103A	Use, communicate and search securely on the internet	50
ICAICT203A	Operate application software packages	60
ICAICT209A	Interact with ICT clients	20
ICAICT511A	Match IT needs with the strategic direction of the enterprise	50
ICAICT515A	Verify client business requirements	40
ICASAS204A	Record client support requirements	10
ICASAS305A	Provide IT advice to clients	40
ICAWEB201A	Use social media tools for collaboration and engagement	20
CHCORG501B	Facilitate workplace change and innovation	55
TAEASS301B	Contribute to assessment	10
TAETAS501B	Undertake organisational training needs analysis	40
BSBCUS501C	Manage quality customer service	40
BSBRKG403C	Set up a business or records system for a small business	40
BSBRSK501B	Manage risk	60
BSBCCO304C	Provide sales solutions to customers	40
BSBCUS301B	Deliver and monitor a service to customers	35
BSBCCO502A	Establish a multicentre	60
BSBCCO403A	Schedule customer contact activity	35
BSBITS401B	Maintain business technology	40
BSBCUS401B	Coordinate implementation of customer service strategies	40
BSBCCO308A	Conduct outbound customer contact	40
BSBCCO405A	Survey stakeholders to gather and record information	40
BSBCUS402B	Address customer needs	50
BSBCCO203A	Conduct customer contact	100
BSBCCO607B	Manage customer contact centre staffing	80
BSBCCO601B	Optimise customer contact operations	60
BSBCCO301B	Use multiple information systems	40
BSBCCO603B	Design and launch new customer contact facilities	80
BSBCCO302B	Deploy customer service field staff	30
BSBPUR503C	Manage international purchasing	50
BSBCCO606B	Forecast and plan using customer contact traffic information analysis	100
BSBCMM301B	Process customer complaints	30
BSBCCO306B	Process complex accounts	40
BSBCON601B	Develop and maintain business continuity plans	60
BSBCCO608B	Manage customer contact operational costs	80
BSBCCO204A	Collect data	40
BSBCCO305B	Process credit applications	40
BSBCCO504A	Integrate customer contact operations in the organisation	60
BSBCCO503A	Manage data interrogation	60
BSBCCO605B	Develop and maintain a customer contact marketing strategy	80
BSBCCO205A	Prepare for work in a customer contact environment	30
BSBCUS403B	Implement customer service standards	30
BSBWOR301B	Organise personal work priorities and development	30
BSBCCO307A	Work effectively in customer contact	30
BSBCOM603C	Plan and establish compliance management systems	50
BSBPUR501C	Develop, implement and review purchasing strategies	60
BSBCCO602B	Manage customer contact information	60
BSBCCO604B	Develop and maintain a service level strategy	80
BSBWOR203B	Work effectively with others	15
BSBCCO404A	Collect, analyse and record information	40
BSBCUS201B	Deliver a service to customers	40
BSBCCO309A	Develop product and service knowledge for customer contact operation	30
BSBCCO406A	Run a multicentre	50
BSBSMB405B	Monitor and manage small business operations	45
BSBCCO407A	Administer customer contact technology	25
BSBCCO501B	Develop business continuity strategy	120
BSBCCO303B	Conduct a telemarketing campaign	40
CPPWMT3044A	Identify wastes and hazards	15
CHCCS407C	Operate referral procedures	50
CHCCS412E	Deliver and develop client services	50
CHCFAM504C	Respond to and contain critical incidents	50
CHCINF505D	Meet statutory and organisation information requirements	90
CHCPOL403C	Undertake research activities	50
HLTFA302C	Provide first aid in remote situation	16
HLTFA311A	Apply first aid	18
BSBWHS201A	Contribute to health and safety of self and others	20
BSBWHS305A	Contribute to WHS issue resolution	30
BSBWHS402A	Assist with compliance with WHS laws	40
BSBWHS404A	Contribute to WHS hazard identification, risk assessment and risk control	60
BSBWHS408A	Assist with effective WHS management of contractors	30
BSBWHS504A	Manage WHS hazards and risks	50
BSBWHS508A	Manage WHS hazards associated with plant	60
BSBWHS603A	Implement WHS risk management	50
BSBWHS602A	Facilitate WHS activities	50
BSBWHS608A	Assist with applying occupational hygiene to manage WHS hazards and risks	50
BSBWHS302A	Apply knowledge of WHS legislation in the workplace	20
BSBWHS409A	Assist with workplace monitoring processes	60
BSBWHS503A	Contribute to the systematic management of WHS risk	40
BSBWHS509A	Facilitate the development and use of hazard-management tools	40
BSBWHS607A	Apply ergonomics to manage WHS hazards and risks	60
BSBWHS301A	Maintain workplace safety	40
BSBWHS303A	Participate in WHS hazard identification, risk assessment and risk control	50
BSBWHS401A	Implement and monitor WHS policies, procedures and programs to meet legislative requirements	50
BSBWHS304A	Participate effectively in WHS communication and consultation processes	30
BSBWHS403A	Contribute to implementing and maintaining WHS consultation and participation processes	40
BSBWHS405A	Contribute to implementing and maintaining WHS management systems	50
BSBWHS406A	Assist with responding to incidents	40
BSBWHS407A	Assist with claims management, rehabilitation and return-to-work programs	50
BSBWHS410A	Contribute to work-related health and safety measures and initiatives	40
BSBWHS501A	Ensure a safe workplace	60
BSBWHS502A	Manage effective WHS consultation and participation processes	40
BSBWHS505A	Investigate WHS incidents	50
BSBWHS506A	Contribute to developing, implementing and maintaining WHS management systems	50
BSBWHS507A	Contribute to managing WHS information systems	50
BSBWHS601A	Apply legislative frameworks for WHS	40
BSBWHS510A	Contribute to implementing emergency procedures	40
BSBWHS604A	Evaluate the WHS performance of organisations	50
BSBWHS605A	Develop, implement and maintain WHS management systems	50
BSBWHS606A	Conduct a WHS audit	40
BSBWHS609A	Advise on the application of safe design principles to control WHS risks	40
BSBWRK510A	Manage employee relations	80
BSBPMG521A	Manage project integration	60
BSBPMG517A	Manage project risk	40
BSBPMG513A	Manage project quality	40
BSBPMG409A	Apply project scope-management techniques	40
BSBWRK411A	Support employee and industrial relations procedures	50
BSBPMG512A	Manage project time	40
BSBPMG515A	Manage project human resources	40
BSBPMG417A	Apply project life cycle management processes	40
BSBHRM405A	Support the recruitment, selection and induction of staff	50
BSBPMG413A	Apply project human resources management approaches	40
BSBPMG518A	Manage project procurement	40
BSBHRM501B	Manage human resources services	60
BSBPMG410A	Apply project time-management techniques	40
BSBHRM513A	Manage workforce planning	60
BSBHRM403B	Support performance-management processes	40
BSBPMG522A	Undertake project work	60
BSBPMG414A	Apply project information management and communications techniques	40
BSBPMG520A	Manage project governance	40
BSBPMG415A	Apply project risk-management techniques	40
BSBPMG416A	Apply project procurement procedures	40
BSBPMG418A	Apply project stakeholder engagement techniques	40
BSBPMG516A	Manage project information and communication	40
BSBHRM404A	Review human resources functions	50
BSBPMG514A	Manage project cost	40
BSBPMG511A	Manage project scope	40
BSBPMG519A	Manage project stakeholder engagement	40
BSBPMG411A	Apply project quality-management techniques	40
BSBHRM512A	Develop and manage performance-management processes	60
BSBPMG412A	Apply project cost-management techniques	40
BSBSMB411A	Manage specialist external advisory services	60
BSBFLM314A	Mentor others in the workplace to support their language, literacy and numeracy skill development	30
BSBSMB308A	Improve energy efficiency in micro or small business operations	35
BSBSMB412A	Introduce cloud computing into business operations	50
BSBSMB410A	Review and implement energy efficiency in business operations	45
BSBFLM313A	Apply language, literacy and numeracy to support others in the workplace	30