Return to Training Packages

Nominal hours for units of competency from the

SIR Retail Services Training Package

Updated: 19 Aug 2019

Unit CodeUnit TitleNominal Hours
FSKDIG02Use digital technology for simple workplace tasks10
FSKLRG09Use strategies to respond to routine workplace problems15
HLTWHS001Participate in workplace health and safety20
HLTWHS003Maintain work health and safety40
BSBINN301Promote innovation in a team environment40
BSBLDR403Lead team effectiveness50
BSBSMB406Manage small business finances60
BSBWOR501Manage personal work priorities and professional development60
BSBCUE301Use multiple information systems40
BSBDES301Explore the use of colour40
BSBHRM405Support the recruitment, selection and induction of staff50
BSBWHS501Ensure a safe workplace60
BSBHRM506Manage recruitment selection and induction processes60
BSBLED501Develop a workplace learning environment60
BSBHRM604Manage employee relations60
BSBFIA302Process payroll30
BSBLDR502Lead and manage effective workplace relationships50
BSBDES302Explore and apply the creative design process to 2D forms50
BSBMKG401Profile the market50
BSBCUE304Provide sales solutions to customers40
BSBLDR501Develop and use emotional intelligence60
BSBWOR301Organise personal work priorities and development30
BSBMGT403Implement continuous improvement40
BSBMGT402Implement operational plan40
BSBRES401Analyse and present research information40
BSBMGT405Provide personal leadership50
BSBDES305Source and apply information on the history and theory of design65
BSBLDR503Communicate with influence60
BSBWOR204Use business technology20
BSBDES303Explore and apply the creative design process to 3D forms50
BSBINN502Build and sustain an innovative work environment50
BSBCUS401Coordinate implementation of customer service strategies40
HLTAAP001Recognise healthy body systems70
CHCDIV001Work with diverse people40
CHCLEG001Work legally and ethically55
SHBBSKS001Pierce ear lobes15
SHBBCCS001Advise on beauty products and services30
SHBBMUP002Design and apply make-up45
CUADRA301Produce drawings50
CUAACD302Produce computer-aided drawings50
CUADIG304Create visual design components30
CUAACD301Produce drawings to communicate ideas80
SITXHRM002Roster staff30
SITHFAB002Provide responsible service of alcohol10
SIRXHWB001Maintain personal health and wellbeing40
SIRCINF001Use pharmacy practices for infection control40
SIRCDIS006Maintain dispensary stock20
SIRXIND005Develop personal productivity30
SIRCCPM001Assist in managing Pharmacy Medicines and Pharmacist Only Medicines30
SIRCPPA012Assist customers with asthma-care aids and equipment20
SIRCPPA013Assist customers with smoking cessation products20
SIRWFIN001Complete debtor processes40
SIRXDLV001Deliver food products20
SIRRINV001Receive and handle retail stock35
SIRCPPA004Assist customers with oral care products20
SIRRRTF002Monitor retail store financials40
SIRXPDK001Advise on products and services30
SIRXCEG005Maintain business to business relationships35
SIRCCCS002Provide and promote services to pharmacy customers20
SIRXHRM001Recruit, select and induct team members35
SIRXPDK002Advise on food products and services30
SIRCCPM006Develop a pharmacy product and service range40
SIRXHWB002Promote workplace health and wellbeing30
SIRWSLS001Process product and service data40
SIRCCPM004Manage pharmacy sales and service delivery35
SIRWSLS003Build sales of branded products35
SIRCPPA010Assist customers with analgesic and anti-inflammatory products20
SIRXMGT004Plan and manage retail projects60
SIRXCHA002Lead the change process70
SIRXWHS003Maintain workplace safety35
SIRWSLS002Analyse and achieve sales targets35
SIRXSLS001Sell to the retail customer20
SIRXRSK003Manage risk in the retail environment60
SIRRMER003Coordinate visual merchandising activities35
SIRCPPA003Assist customers with first aid products20
SIRCPPA005Assist customers with cough and cold relief products20
SIRCDIS004Assist in preparing dose administration aids25
SIRXRSK001Identify and respond to security risks30
SIRXMGT002Lead a frontline team35
SIRRFSA002Supervise a food safety program40
SIRXSLS004Drive sales results30
SIRCDIS008Coordinate service to residential care facilities25
SIRXIND004Plan a career in the retail industry20
SIRCPPA007Assist customers with pregnancy and maternal health products and services20
SIRCPPA015Assist customers with wound care products20
SIRXMGT003Provide leadership to others50
SIRCDIS002Deliver medicines to customers outside the pharmacy10
SIRCCPM002Coordinate a pharmacy quality system45
SIRXWHS002Contribute to workplace health and safety20
SIRXCEG002Assist with customer difficulties40
SIRXTAD002Develop the retail frontline40
SIRCPPA002Assist customers with eye and ear care products20
SIRXCEG001Engage the customer30
SIRXIND003Organise personal work requirements20
SIRXMKT001Support marketing and promotional activities30
SIRCDIS005Assist in preparing extemporaneous prescriptions65
SIRXIND002Organise and maintain the store environment20
SIRCPPA018Assist customers with women's and men's health care products20
SIRCHCS001Support the management of obstructive sleep apnoea30
SIRCCPM005Manage pharmacy premises, equipment and merchandise30
SIRXMGT005Lead the development of business opportunities70
SIRCDIS007Administer dispensary computer systems and claims20
SIRWSLS004Optimise customer and territory coverage35
SIRXMKT005Develop a marketing strategy80
SIRXRSK002Maintain store security20
SIRCDIS003Assist in dispensing prescriptions50
SIRCPPA017Assist customers with complementary medicines20
SIRCPPA016Assist customers with diet, nutrition and weight-management products and services20
SIRCHCS003Test blood pressure and advise on self-monitoring30
SIRCPPA008Assist customers with products for gastro-intestinal conditions20
SIRXSLS003Achieve sales results30
SIRXCEG003Build customer relationships and loyalty40
SIRCIND002Support the supply of Pharmacy Medicines and Pharmacist Only Medicines15
SIRXCHA001Facilitate the change process40
SIRXHRM002Maintain employee relations35
SIRXTAD001Train others in frontline tasks20
SIRXMKT003Manage promotional activities50
SIRCDIS001Assist customers with prescriptions20
SIRXIND001Work effectively in a service environment45
SIRCPPA009Assist customers with allergy relief products20
SIRCCCS001Interact with pharmacy customers30
SIRRINV002Control stock35
SIRXCOM003Promote team cohesion30
SIRRRTF003Drive retail profitability60
SIRCHCS005Provide Australian Needle and Syringe Program services15
SIRRMER001Produce visual merchandise displays35
SIRRRTF001Balance and secure point-of-sale terminal20
SIRRMRM001Plan merchandise buying strategy 40
SIRXCEG004Create a customer-centric culture35
SIRXMKT002Use social media to engage customers35
SIRXPDK003Advise on health and nutritional products and services30
SIRXCOM001Communicate in the workplace to support team and customer outcomes40
SIRRMER002Merchandise food products25
SIRXTAD003Coach others for success20
SIRCIND001Work effectively in a community pharmacy15
SIRRFSA001Handle food safely in a retail environment40
SIRRSTR001Undertake strategic planning in retail80
SIRXSLS002Follow point-of-sale procedures20
SIRCPPA001Assist customers with vitamins, minerals and supplements20
SIRXCOM002Work effectively in a team30
SIRXWHS001Work safely30
SIRCHCS004Test blood glucose and advise on equipment and services for diabetes management 30
SIRCPPA011Assist customers with baby and infant care products20
SIRCCPM003Lead and develop pharmacy teams35
SIRCPPA006Assist customers with skin and anti-fungal products20
SIRCHCS006Coordinate pharmacy health promotions20
SIRCPPA014Assist customers with continence management products20
SIRCHCS002Supply and hire home health care aids and equipment20
SIRRSTY001Style the customer30
SIRXMGT001Supervise and support frontline team members40
SIRXMKT004Undertake digital marketing activities30
SIRXECM001Monitor and interpret online data analytics50
SIRRMRM003Conduct a post-trade analysis50
SIRXECM003Design an ecommerce site50
SIRRMRM002Develop a merchandise strategy50
SIRRMRM010Plan product development60
SIRRMRM008Develop a merchandise promotional plan60
SIRRMRM007Negotiate and establish supply arrangements50
SIRRMRM006Plan a merchandise product range60
SIRRMER012Develop retail space and product management plans90
SIRRMER005Implement visual merchandising concepts80
SIRXMKT007Develop a digital marketing plan50
SIRXIND006Review retail business fundamentals50
SIRRMRM009Plan merchandise buying trips40
SIRXMKT006Develop a social media strategy30
SIRRMER009Plan and organise display lighting60
SIRRMER011Design and install merchandise signage50
SIRRMRM005Develop a category financial plan60
SIRRMER013Develop visual merchandising guidelines60
SIRXECM002Prepare digital content50
SIRRMER010Style using visual merchandising aids50
SIRRMRM004Develop a merchandise financial plan70
SIRRMER006Achieve visual merchandising targets50
SIRRMRM011Manage merchandise quality and compliance70
SIRRMER007Design and install visual merchandising displays80
SIRXCEG006Provide online customer service20
SIRXCEG007Develop online customer service standards40
SIRRMER008Plan and style merchandise photo shoots70
SIRXSLS005Plan to trade internationally50
SIRXSTR001Develop an ecommerce strategy50
SIRRMER004Develop visual merchandising creative concepts80