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Nominal hours for units of competency from the

FNS10 Financial Services Training Package

Updated: 19 Aug 2019

Unit CodeUnit TitleNominal Hours
PSPFRAU502BAnticipate and detect possible fraud activity100
PSPFRAU504BConduct fraud risk assessments40
PSPFRAU505BDevelop fraud control plans40
PSPIM402AUndertake initial rehabilitation assessments40
PSPIM404AConduct situational workplace assessments40
PSPIM405ADevelop return to work plans30
PSPIM406AImplement and monitor return to work plans35
PSPIM504AContribute to a quality injury management system60
PSPREG417AUndertake compliance audits50
PSPREG502ACoordinate investigation processes80
PSPGOV311AWork with a coach or mentor20
PSPGOV414AProvide workplace mentoring40
PSPGOV509AConduct evaluations50
PSPGOV516ADevelop and use emotional intelligence40
TAADEL504BLead and coordinate training services40
BSBADM405BOrganise meetings20
BSBADM502BManage meetings30
BSBCCO402AGather, collate and record information40
BSBCMM201ACommunicate in the workplace40
BSBCMM401AMake a presentation30
BSBCOM401BOrganise and monitor the operation of compliance management system50
BSBCOM402BImplement processes for the management of a breach in compliance requirements20
BSBCOM405APromote compliance with legislation40
BSBCOM501BIdentify and interpret compliance requirements20
BSBCOM503BDevelop processes for the management of breaches in compliance requirements30
BSBCOM602BDevelop and create compliance requirements50
BSBFIA301AMaintain financial records60
BSBFIA302AProcess payroll30
BSBFIA401APrepare financial reports50
BSBFIM501AManage budgets and financial plans70
BSBFLM303CContribute to effective workplace relationships40
BSBFRA301BWork within a franchise30
BSBFRA403BManage relationship with franchisor30
BSBGOV403AAnalyse financial reports and budgets50
BSBHRM506AManage recruitment selection and induction processes60
BSBHRM604AManage employee relations60
BSBINM302AUtilise a knowledge management system50
BSBINM501AManage an information or knowledge management system50
BSBINM601AManage knowledge and information80
BSBINN501AEstablish systems that support innovation50
BSBINN502ABuild and sustain an innovative work environment50
BSBINN601AManage organisational change60
BSBITB501AEstablish and maintain a workgroup computer network50
BSBITU304AProduce spreadsheets35
BSBITU305AConduct online transactions40
BSBITU306ADesign and produce business documents80
BSBITU402ADevelop and use complex spreadsheets50
BSBLED501ADevelop a workplace learning environment60
BSBLEG301AApply knowledge of the legal system to complete tasks80
BSBMGT401AShow leadership in the workplace50
BSBMGT403AImplement continuous improvement40
BSBMGT405AProvide personal leadership50
BSBMGT502BManage people performance70
BSBMGT515AManage operational plan60
BSBMGT605BProvide leadership across the organisation60
BSBMGT615AContribute to organisation development60
BSBMGT616ADevelop and implement strategic plans80
BSBMGT617ADevelop and implement a business plan60
BSBMKG501BIdentify and evaluate marketing opportunities70
BSBOHS201AParticipate in OHS processes20
BSBOHS303BContribute to OHS hazard identification and risk assessment30
BSBOHS403BIdentify hazards and assess OHS risks60
BSBOHS404BContribute to the implementation of strategies to control OHS risk40
BSBOHS502BParticipate in the management of the OHS information and data systems50
BSBOHS504BApply principles of OHS risk management40
BSBOHS506BMonitor and facilitate the management of hazards associated with plant60
BSBOHS507BFacilitate the application of principles of occupational health to control OHS risk40
BSBOHS601BDevelop a systematic approach to managing OHS50
BSBOHS602BDevelop OHS information and data analysis and reporting and recording processes50
BSBOHS603BAnalyse and evaluate OHS risk40
BSBOHS604BApply ergonomic principles to control OHS risk60
BSBOHS605BApply occupational hygiene principles to control OHS risk50
BSBOHS606BDevelop and implement crisis management processes50
BSBOHS607BAdvise on application of safe design principles to control OHS risk40
BSBOHS608BConduct an OHS audit40
BSBOHS609BEvaluate an organisation's OHS performance35
BSBPMG403AApply cost management techniques40
BSBPMG404AApply quality management techniques30
BSBPMG407AApply risk management techniques40
BSBPMG501AManage application of project integrative processes60
BSBPMG508AManage project risk40
BSBPMG510AManage projects60
BSBPMG605ADirect quality management of a project program50
BSBPMG607ADirect communications management of a project program40
BSBPMG608ADirect risk management of a project program50
BSBREL402ABuild client relationships and business networks50
BSBREL701ADevelop and cultivate collaborative partnerships and relationships40
BSBRES401AAnalyse and present research information40
BSBRKG303BRetrieve information from records25
BSBRKG304BMaintain business records30
BSBRKG404AMonitor and maintain records in an online environment50
BSBRSK401AIdentify risk and apply risk management processes50
BSBSLS501ADevelop a sales plan70
BSBSLS502ALead and manage a sales team60
BSBSMB401AEstablish legal and risk management requirements of small business60
BSBSMB407AManage a small team40
BSBSMB409ABuild and maintain relationships with small business stakeholders20
BSBSUS301AImplement and monitor environmentally sustainable work practices40
BSBSUS501ADevelop workplace policy and procedures for sustainability50
BSBWOR204AUse business technology20
BSBWOR401AEstablish effective workplace relationships50
BSBWOR402APromote team effectiveness50
BSBWRT301AWrite simple documents30
MSAPMSUP390AUse structured problem solving tools40
CHCCOM403AUse targeted communication skills to build relationships55
CHCDIS509DMaximise participation in work by people with disabilities50
TAEDEL402APlan, organise and facilitate learning in the workplace25
TAEDEL404AMentor in the workplace30
BSBCOM406AConduct work within a compliance framework30
BSBLEG413AIdentify and apply the legal framework60
BSBLEG415AApply the principles of contract law60
BSBLEG416AApply the principles of the law of torts60
BSBLEG417AApply the principles of evidence law60
BSBLEG512AApply legal principles in property law matters60
BSBLEG513AApply legal principles in corporation law matters60
BSBWOR404BDevelop work priorities40
BSBWOR502BEnsure team effectiveness60
FNSACC301AProcess financial transactions and extract interim reports60
FNSACC302AAdminister subsidiary accounts and ledgers40
FNSACC303APerform financial calculations30
FNSACC401AProcess business tax requirements50
FNSACC402APrepare operational budgets40
FNSACC404APrepare financial statements for non-reporting entities60
FNSACC405AMaintain inventory records20
FNSACC406ASet up and operate a computerised accounting system80
FNSACC501AProvide financial and business performance information60
FNSACC503AManage budgets and forecasts40
FNSACC504APrepare financial reports for corporate entities70
FNSACC505AEstablish and maintain accounting information systems50
FNSACC506AImplement and maintain internal control procedures40
FNSACC507AProvide management accounting information60
FNSACC602AAudit and report on financial systems and records40
FNSACC603AImplement tax plans and evaluate tax compliance60
FNSACC604AMonitor corporate governance activities60
FNSACC605AImplement organisational improvement programs60
FNSACC606AConduct internal audit40
FNSACC607AEvaluate business performance60
FNSACC608AEvaluate organisation's financial performance60
FNSACC609AEvaluate financial risk40
FNSACC610ADevelop and implement financial strategies60
FNSACC611AImplement an insolvency program70
FNSACC612AImplement reconstruction plan70
FNSACC613APrepare and analyse management accounting information60
FNSACC614APrepare complex corporate financial reports60
FNSACM301AAdminister financial accounts10
FNSACM302APrepare, match and process receipts10
FNSACM303AProcess payment documentation10
FNSACM401AEvaluate and authorise payment requests10
FNSASIC301CEstablish client relationship and analyse needs50
FNSASIC302CDevelop, present and negotiate client solutions50
FNSASIC303AProvide advice on First Home Saver Account Deposit Products and Non-cash Payments50
FNSASIC304AProvide Tier 2 general advice in general insurance50
FNSASIC305AProvide Tier 2 personal advice in general insurance50
FNSASICM503AProvide Tier 1 personal advice in life insurance50
FNSASICN503AProvide Tier 1 personal advice in general insurance50
FNSASICO503AProvide Tier 1 general advice in general insurance50
FNSASICP503AProvide Tier 1 general advice in life insurance50
FNSASICQ503AProvide advice in First Home Saver Market Linked Accounts50
FNSASICR503AProvide advice in Margin Lending50
FNSASICS503AProvide advice in Foreign Exchange50
FNSASICT503AProvide advice in Managed Investments50
FNSASICU503AProvide advice in Superannuation50
FNSASICV503AProvide advice in Derivatives50
FNSASICW503AProvide advice in Securities50
FNSASICX503AProvide advice in Life Insurance50
FNSASICY503AProvide advice in Insurance Broking50
FNSASICZ503AProvide advice in Financial Planning50
FNSBKG401ADevelop and implement policies and procedures relevant to bookkeeping activities30
FNSBKG402AEstablish and maintain a cash accounting system40
FNSBKG403AEstablish and maintain an accrual accounting system40
FNSBKG404ACarry out business activity and instalment activity statement tasks40
FNSBKG405AEstablish and maintain a payroll system30
FNSBNK401ACoordinate a small business customer portfolio60
FNSBNK402AAlign banking products with the needs of small business customers60
FNSBNK403AProvide services in a Business Transaction Centre40
FNSBNK404APromote mobile banking services40
FNSBNK405AProvide mobile banking sales and service40
FNSBNK406AManage customer visits30
FNSBNK501AManage banking and service strategy for small business customers60
FNSBNK502AManage services in a Business Transaction Centre60
FNSBNK503AProvide business advisory services within a financial services context40
FNSCNV501ATake instructions in relation to a transaction120
FNSCNV502ARead and interpret a legal document and provide advice80
FNSCNV503AAnalyse and interpret legal requirements for a transaction50
FNSCNV504APrepare legal documents80
FNSCNV505AFinalise the conveyancing transaction30
FNSCNV506AEstablish and manage a trust account60
FNSCNV601AIdentify and conduct searches60
FNSCRD301AProcess applications for credit20
FNSCRD302AMonitor and control accounts receivable20
FNSCRD401AAssess credit applications30
FNSCRD402AEstablish and maintain appropriate securitisation30
FNSCRD403AManage and recover bad and doubtful debts30
FNSCRD404AUtilise the legal process to recover outstanding debt30
FNSCRD405AManage overdue customer accounts30
FNSCRD501ARespond to personal insolvency situations40
FNSCRD502AManage factoring and invoice discounting arrangements40
FNSCRD503APromote understanding of the role and effective use of consumer credit40
FNSCRD504AManage the credit relationship40
FNSCRD505ARespond to corporate insolvency situations40
FNSCUS401AParticipate in negotiations20
FNSCUS402AResolve disputes25
FNSCUS501ADevelop and nurture relationships with clients, other professionals and third party referrers50
FNSCUS502AMonitor client requirements40
FNSCUS503AReview business performance50
FNSCUS504AManage premium customer relationships60
FNSCUS505ADetermine client requirements and expectations70
FNSCUS506ARecord and implement client instructions75
FNSCUS601AEstablish, manage and monitor key relationships50
FNSFLT201ADevelop and use a personal budget20
FNSFLT202ADevelop and use a savings plan20
FNSFLT203ADevelop understanding of debt and consumer credit25
FNSFLT204ADevelop understanding of superannuation40
FNSFLT205ADevelop understanding of the Australian financial system and markets40
FNSFLT206ADevelop understanding of taxation40
FNSFLT501AAssist customers to budget and manage own finances40
FNSFLT502AFacilitate customer awareness of the Australian financial system and markets40
FNSFLT503APromote basic financial literacy skills30
FNSFLT504AFacilitate customer understanding of personal financial statements30
FNSFLT505AFacilitate customer or employee understanding of superannuation as an investment tool60
FNSFMB401APrepare loan application on behalf of finance or mortgage broking clients30
FNSFMB402AProvide finance and mortgage broking services40
FNSFMB403APresent broking options to client40
FNSFMB501ASettle applications and loan arrangements in the finance and mortgage broking industry30
FNSFMB502AIdentify and develop complex broking options for client60
FNSFMB503APresent broking options to client with complex needs50
FNSFMB504AImplement complex loan structures50
FNSFMK401AReconcile financial transactions20
FNSFMK402ADevelop and maintain knowledge of financial markets products40
FNSFMK403AInterpret financial markets information40
FNSFMK501AAnalyse financial markets and information60
FNSFMK502AAnalyse financial market products for client50
FNSFMK503AAdvise clients on financial risk60
FNSFMK504AComplete settlement and confirmation processes40
FNSFMK505AComply with financial services legislation and industry codes of practice80
FNSFMK506ADetect errors and fraud when processing financial transactions60
FNSFMK507AAnalyse risk mitigation in the operations process60
FNSFMK508AMonitor and process collateral70
FNSFMK509AApply knowledge of transaction documentation and processing60
FNSFMK510APrepare trading strategies for clients70
FNSFMK511AApply limits when trading60
FNSFMK601APrice financial transactions60
FNSFMK602AHedge financial products70
FNSFPL401AExtract and analyse information on specified financial strategies and products50
FNSFPL402APrepare financial plans to set strategies and guidelines50
FNSFPL403AImplement financial plans to predetermined guidelines40
FNSFPL501AComply with financial planning practice ethical and operational guidelines and regulations50
FNSFPL502AConduct financial planning analysis and research50
FNSFPL503ADevelop and prepare financial plan60
FNSFPL504AImplement financial plan50
FNSFPL505AReview financial plans and provide ongoing service40
FNSFPL506ADetermine client requirements and expectations60
FNSFPL507AProvide financial planning advice50
FNSFPL508AConduct complex financial planning research50
FNSFPL601AProvide technical and professional guidance40
FNSFPL602ADetermine client requirements and expectations for clients with complex needs50
FNSFPL603AProvide comprehensive monitoring and ongoing service40
FNSFPL604ADevelop complex and innovative financial planning strategies50
FNSFPL605APresent and negotiate complex and innovative financial plans40
FNSFPL606AImplement complex and innovative financial plans50
FNSIAD301AProvide general advice on financial products and services30
FNSIAD501AProvide appropriate services, advice and products to clients150
FNSIAD502AProvide appropriate and timely information and advice to clients70
FNSIBK301AProvide insurance broking services in response to a customer enquiry40
FNSIBK401AResearch and analyse client and industry information for a broking risk assessment50
FNSIBK403AImplement an agreed insurance program for a broking client50
FNSIBK404AProvide a claims service to an insurance broking client50
FNSIBK405AMeet industry and legislative guidelines and organisational procedures relating to insurance broking50
FNSIBK505AUndertake risk analysis for an insurance broking client60
FNSIBK506AMonitor broking clients60
FNSIBK507AReview broking client service performance60
FNSIBK508AImplement changes to broking client's insurance program
FNSIBK509AIdentify and advise on significant risk changes to broking client insurances
FNSIBK510AAssess and negotiate complex risk portfolio for broking client at renewal
FNSIBK511AReview incidence of loss for broking clients
FNSIBK512ANegotiate complex claims settlement for insurance broking client
FNSIBK601ADevelop guidelines for broking services
FNSIBK602AImplement broking service support systems
FNSIBK603AManage contractual obligations for insurance and insurance broking products
FNSIBK604ADevelop and manage marketing plans for an insurance broking business
FNSIBK605AManage insurance brokerage service performance
FNSIBK606AManage compliance requirements for an insurance broking business
FNSIGN401AProvide technical guidance
FNSIGN402AInspect quality of work
FNSIGN403AEstimate jobs140
FNSIGN404AInspect damage and develop scope of work140
FNSIGN405AInspect vehicle systems and components and determine preferred repair action
FNSIGN406AInspect vehicle or property for saleable items and determine their value
FNSILA501APlan and implement loss investigation
FNSILA502AEvaluate collected information
FNSILA503AReport findings and provide guidance to involved parties80
FNSILA504ANegotiate and effect settlement
FNSILA505AProvide ancillary services
FNSILD501APrepare a distribution plan
FNSILD502AResource a distribution plan
FNSILD503AEstablish services to provide advice
FNSILD504AImplement and manage the distribution plan
FNSILF401AContribute to the life risk underwriting process
FNSILF402ASettle policy payments and terminations
FNSILF501AAssess extraordinary risks
FNSINC301AWork effectively in the financial services industry30
FNSINC401AApply principles of professional practice to work in the financial services industry30
FNSINC402ADevelop and maintain in-depth knowledge of products and services used by an organisation or sector40
FNSINC501AConduct product research to support recommendations
FNSINC601AApply economic principles to work in the financial services industry60
FNSINC602AInterpret and use financial statistics and tools60
FNSISV301AEvaluate risk for renewal business30
FNSISV302AProcess alteration to insurance policy20
FNSISV303AIssue contract of insurance20
FNSISV304AIssue renewal advice10
FNSISV305AIssue cancellation advice10
FNSISV306AReceive and record or register a claim
FNSISV307AFollow organisation procedures to process claim
FNSISV308AProcess facultative and treaty reinsurance claims
FNSISV309ASettle claims
FNSISV310AProcess claims payments
FNSISV401AEvaluate risk for new business
FNSISV402AUnderwrite new business
FNSISV403ASurvey potential risk exposure
FNSISV404AUnderwrite renewal business50
FNSISV405AAnalyse insurance claims60
FNSISV406AUse specialist terminology in insurance claims30
FNSISV501AIssue contracts of insurance covering non-routine and complex situations
FNSISV502AReview operational performance of the portfolio
FNSISV503AUndertake post-loss risk management
FNSISV504ANegotiate treaty reinsurance
FNSISV505ADetermine risk rating for investment and insurance products
FNSISV506AInvestigate claims
FNSISV507AImplement claim recovery procedures
FNSISV508AReview and advise on claims costs, policies and procedures
FNSISV509AAnalyse financial, medical and psychological claims assessments
FNSISV510AManage non-routine and complex claims50
FNSISV511ASettle non-routine and complex claims
FNSISV512AWork with legal teams to resolve complex claims
FNSISV513AProvide decisions on legal liability and indemnity of a claim
FNSISV514AReview and update claim reserves in portfolio
FNSISV515AEvaluate and report on status of claims portfolio
FNSISV516AAllocate authorities and guidelines for distribution
FNSMCA301ACollect debts40
FNSMCA302ARepossess property40
FNSMCA303AServe legal process
FNSMCA304ALocate subjects15
FNSMCA401ADevelop and document case recommendations20
FNSMCA402AInitiate legal recovery of debts40
FNSORG301AAdminister fixed asset register50
FNSORG501ADevelop and manage a budget
FNSORG502ADevelop and monitor policy and procedures50
FNSORG503ADevelop a resource plan
FNSORG504AMonitor and supervise work practices to meet financial services regulatory requirements
FNSORG505APrepare financial reports to meet statutory requirements
FNSORG506APrepare financial forecasts and projections50
FNSORG507AManage client service and business information
FNSORG508AAnalyse and comment on management reports
FNSORG601ANegotiate to achieve goals and manage disputes
FNSORG602ADevelop and manage financial systems
FNSORG603AEstablish and prepare operational guidelines in a financial services organisation
FNSORG604AEstablish outsourced services and monitor performance
FNSPIM301AProcess benefit payments
FNSPIM302ADetermine claim liability
FNSPIM303AWork within the personal injury management sector35
FNSPIM304AManage claims
FNSPIM401APlan and implement rehabilitation and return to work and health strategies
FNSPIM402ARepresent personal injury management agent or insurer at conciliation and review hearings
FNSPIM403AEducate clients on personal injury management issues
FNSPIM404AAssist injured persons with job placement70
FNSPIM405AFacilitate a return to work
FNSPIM406ADevelop and maintain knowledge of personal injury management insurance
FNSPIM407ARegister policy
FNSPIM408ARenew and maintain policy
FNSPIM409AMaintain customer relationship25
FNSPIM410ACollect, assess and use information10
FNSPIM411AManage personal injury case loads
FNSPIM412AParticipate in formal communication processes30
FNSPIM501ADevelop a return to work and health strategy80
FNSPIM502AFacilitate workplace assessment with stakeholders for personal injury cases60
FNSPRM601AEstablish, supervise and monitor practice systems to conform with legislation and regulations
FNSPRM602AImprove the practice
FNSPRM603AGrow the practice
FNSPRM604APrepare, supervise and monitor application of practice guidelines
FNSPRM605AEstablish or review marketing, client services and supplier relationships
FNSPRM606AEstablish or review human resources, administration and information support
FNSPRT301AEstablish entitlements to an intestate estate
FNSPRT302AAdminister a non-complex estate
FNSPRT401AAdminister an intestate estate
FNSPRT402APrepare a will
FNSPRT403AAdminister a complex estate
FNSPRT404AAdminister a complex trust
FNSPRT405AEstablish powers of attorney
FNSPRT406AAdminister powers of attorney or financial administration orders
FNSPRT501AAdvise clients on trust structures
FNSPRT502AAdvise clients in estate planning
FNSPRT503AAllocate, assess and supervise work within the personal trustee sector
FNSRSK401AImplement risk management strategies40
FNSRSK501AUndertake risk identification40
FNSRSK502AAssess risks
FNSRSK601ADevelop and implement risk mitigation plan
FNSRSK602ADetermine and manage risk exposure strategies
FNSRTS301AProvide customer service in a retail agency30
FNSRTS303ABalance retail transactions30
FNSRTS304AAdminister debit card services30
FNSRTS305AProcess customer accounts50
FNSRTS306AProcess customer transactions50
FNSRTS307AMaintain Automatic Teller Machine (ATM) services10
FNSRTS308ABalance cash holdings10
FNSRTS309AMaintain main bank account
FNSRTS401AManage credit card services40
FNSRTS402APrepare government returns and reports15
FNSSAM301AIdentify opportunities for cross-selling products and services25
FNSSAM401ASell financial products and services30
FNSSAM402AImplement a sales plan50
FNSSAM403AProspect for new clients30
FNSSAM501AApply advanced selling techniques to selling of financial products and services50
FNSSAM502AAssess market needs50
FNSSAM503AMonitor market opportunities
FNSSAM601AMonitor performance in sales of financial products or services
FNSSAM602AIdentify and evaluate marketing opportunities in the financial services industry
FNSSAM603ATailor financial products to meet customer needs
FNSSAM604AEstablish agreements with intermediaries for product distribution
FNSSMS401AProcess self-managed superannuation contribution
FNSSMS501AInvest self-managed superannuation funds assets
FNSSMS502AManage changes to fund structure
FNSSMS503AManage administration activities of a superannuation fund
FNSSMS504AMeet self-managed superannuation fund compliance requirements
FNSSMS505ASupport trustee in the selection and performance monitoring of outsourced services
FNSSMS601AProvide advice in self-managed superannuation funds
FNSSMS602AApply taxation requirements when advising in self-managed superannuation funds
FNSSMS603AApply legislative and operational requirements to advising in self-managed superannuation funds
FNSSUP301AProcess superannuation fund payments
FNSSUP401AProcess complex superannuation benefit or insurance claim
FNSSUP402AAssist in meeting superannuation compliance requirements
FNSSUP403AAdminister retirement income streams
FNSSUP404AEstablish and customise complex employer accounts
FNSSUP405AImplement fund review practices
FNSSUP406AEstablish and maintain fund or plan
FNSSUP407AAssess complex superannuation benefit or insurance claims
FNSSUP501ASupervise complaints procedures
FNSSUP502ASupervise insurer liaison
FNSSUP503ADevelop client relationships with employers and establish superannuation systems
FNSSUP504AProvide advanced customer service to superannuation clients
FNSSUP505AProduce reports for superannuation
FNSSUP506ASupervise and monitor operational guidelines in a superannuation organisation
FNSSUP507AReview compliance with regulatory and contractual requirements
FNSSUP508AProvide effective information to members
FNSSUP509AWork within a defined benefit fund50
FNSSUP601ALiaise with and support trustees
FNSSUP602AManage official complaints procedures and proceedings
FNSSUP603AIntegrate investment strategy with fund operations
FNSPRT303AAdminister a non-complex trust
BSBATSIW416CObtain and manage consultancy services50
BSBMGT516CFacilitate continuous improvement60
BSBMGT608CManage innovation and continuous improvement70
BSBWOR501BManage personal work priorities and professional development60
HLTHIR403CWork effectively with culturally diverse clients and co-workers20
BSBCUS501CManage quality customer service40
BSBRSK501BManage risk60
BSBCCO304CProvide sales solutions to customers40
BSBCUS301BDeliver and monitor a service to customers35
BSBITS401BMaintain business technology40
BSBCUS401BCoordinate implementation of customer service strategies40
BSBCCO405ASurvey stakeholders to gather and record information40
BSBCUS402BAddress customer needs50
BSBCCO203AConduct customer contact100
BSBCCO301BUse multiple information systems40
BSBCMM301BProcess customer complaints30
BSBCCO504AIntegrate customer contact operations in the organisation60
BSBCUS403BImplement customer service standards30
BSBWOR301BOrganise personal work priorities and development30
BSBCOM603CPlan and establish compliance management systems50
BSBWOR203BWork effectively with others15
BSBSMB405BMonitor and manage small business operations45
BSBCCO407AAdminister customer contact technology25
CULEVP401APresent information on activities, events and public programs50
FNSIBK402BProvide personal advice in general insurance broking products and services50
FNSIBK503BProvide personal advice in general insurance broking products and services60
FNSIBK302BProvide general advice in general insurance broking products and services40
FNSRTS302AHandle foreign currency transactions
FNSSUP303AProcess superannuation contributions20
FNSIBK504BProvide personal advice in life insurance broking products and services60
FNSILF303AIssue a life insurance policy20
FNSILF302AProcess a life insurance application20
FNSACC407AProduce job costing information40
FNSSUP306ATerminate superannuation plans40
FNSIBK501BProvide general advice in general insurance broking products and services60
FNSIBK502BProvide general advice in life insurance broking products and services60
FNSSUP302AEstablish, maintain and process superannuation records30
FNSORG401AConduct individual work within a compliance framework40
FNSSUP304AProcess superannuation rollover benefits20
FNSSUP305AImplement member investment instructions40
FNSACC403BMake decisions in a legal context60
FNSACC502BPrepare legally compliant tax returns for individuals80
FNSACC601BPrepare and administer compliant tax returns for legal entities80
FNSCMP501AComply with financial services legislation80
FNSCUS301ARespond to customer enquiries25
FNSCUS403ADeliver a professional service to customers35
FNSILF404AProcess requests for policy alterations and assignments40
FNSILF403ADevelop and maintain in-depth knowledge of products and services used by the Life Insurance sector40
FNSILF405AEvaluate life insurance claims40
FNSILF406ACollect and manage information to facilitate claims assessment30
FNSILF407ASettle life insurance claims40
FNSILF408AProcess life insurance contract maturity and surrender payment requests45
FNSILF502AUnderwrite complex medical risks50
FNSILF503AUnderwrite complex non-medical risks50
FNSILF504AManage complex life insurance claims50
FNSILF505AManage ongoing disability claims50
FNSILF506AManage group life insurance claims60
FNSILF507AManage group life insurance policy administration50
FNSISV407AUse medical terminology in an insurance context35
FNSISV517AReview claims settlement policies and procedures60
FNSTPB501AApply legal principles in corporations and trusts law60
FNSTPB502AApply legal principles in commercial and property law60
CHCTC302BProvide client-centred telephone counselling60
FNSFMK512AApply knowledge of emissions markets70
BSBWHS303AParticipate in WHS hazard identification, risk assessment and risk control50
FNSASICL503AProvide advice in the regulated emissions market50
FNSFLT301ABe MoneySmart40
FNSFLT401ABe MoneySmart through a career in small business40