Nominal hours for units of competency from the

FNS10 Financial Services Training Package

Updated: 11 May 2024

Unit Code	Unit Title	Nominal Hours
PSPFRAU502B	Anticipate and detect possible fraud activity	100
PSPFRAU504B	Conduct fraud risk assessments	40
PSPFRAU505B	Develop fraud control plans	40
PSPIM402A	Undertake initial rehabilitation assessments	40
PSPIM404A	Conduct situational workplace assessments	40
PSPIM405A	Develop return to work plans	30
PSPIM406A	Implement and monitor return to work plans	35
PSPIM504A	Contribute to a quality injury management system	60
PSPREG417A	Undertake compliance audits	50
PSPREG502A	Coordinate investigation processes	80
PSPGOV311A	Work with a coach or mentor	20
PSPGOV414A	Provide workplace mentoring	40
PSPGOV509A	Conduct evaluations	50
PSPGOV516A	Develop and use emotional intelligence	40
TAADEL504B	Lead and coordinate training services	40
BSBADM405B	Organise meetings	20
BSBADM502B	Manage meetings	30
BSBCCO402A	Gather, collate and record information	40
BSBCMM201A	Communicate in the workplace	40
BSBCMM401A	Make a presentation	30
BSBCOM401B	Organise and monitor the operation of compliance management system	50
BSBCOM402B	Implement processes for the management of a breach in compliance requirements	20
BSBCOM405A	Promote compliance with legislation	40
BSBCOM501B	Identify and interpret compliance requirements	20
BSBCOM503B	Develop processes for the management of breaches in compliance requirements	30
BSBCOM602B	Develop and create compliance requirements	50
BSBFIA301A	Maintain financial records	60
BSBFIA302A	Process payroll	30
BSBFIA401A	Prepare financial reports	50
BSBFIM501A	Manage budgets and financial plans	70
BSBFLM303C	Contribute to effective workplace relationships	40
BSBFRA301B	Work within a franchise	30
BSBFRA403B	Manage relationship with franchisor	30
BSBGOV403A	Analyse financial reports and budgets	50
BSBHRM506A	Manage recruitment selection and induction processes	60
BSBHRM604A	Manage employee relations	60
BSBINM302A	Utilise a knowledge management system	50
BSBINM401A	IMPLEMENT WORKPLACE INFORMATION SYSTEM	40
BSBINM501A	Manage an information or knowledge management system	50
BSBINM601A	Manage knowledge and information	80
BSBINN501A	Establish systems that support innovation	50
BSBINN502A	Build and sustain an innovative work environment	50
BSBINN601A	Manage organisational change	60
BSBITB501A	Establish and maintain a workgroup computer network	50
BSBITU304A	Produce spreadsheets	35
BSBITU305A	Conduct online transactions	40
BSBITU306A	Design and produce business documents	80
BSBITU402A	Develop and use complex spreadsheets	50
BSBLED501A	Develop a workplace learning environment	60
BSBLEG301A	Apply knowledge of the legal system to complete tasks	80
BSBMGT401A	Show leadership in the workplace	50
BSBMGT403A	Implement continuous improvement	40
BSBMGT405A	Provide personal leadership	50
BSBMGT502B	Manage people performance	70
BSBMGT515A	Manage operational plan	60
BSBMGT605B	Provide leadership across the organisation	60
BSBMGT615A	Contribute to organisation development	60
BSBMGT616A	Develop and implement strategic plans	80
BSBMGT617A	Develop and implement a business plan	60
BSBMKG501B	Identify and evaluate marketing opportunities	70
BSBOHS201A	Participate in OHS processes	20
BSBOHS303B	Contribute to OHS hazard identification and risk assessment	30
BSBOHS403B	Identify hazards and assess OHS risks	60
BSBOHS404B	Contribute to the implementation of strategies to control OHS risk	40
BSBOHS502B	Participate in the management of the OHS information and data systems	50
BSBOHS504B	Apply principles of OHS risk management	40
BSBOHS506B	Monitor and facilitate the management of hazards associated with plant	60
BSBOHS507B	Facilitate the application of principles of occupational health to control OHS risk	40
BSBOHS601B	Develop a systematic approach to managing OHS	50
BSBOHS602B	Develop OHS information and data analysis and reporting and recording processes	50
BSBOHS603B	Analyse and evaluate OHS risk	40
BSBOHS604B	Apply ergonomic principles to control OHS risk	60
BSBOHS605B	Apply occupational hygiene principles to control OHS risk	50
BSBOHS606B	Develop and implement crisis management processes	50
BSBOHS607B	Advise on application of safe design principles to control OHS risk	40
BSBOHS608B	Conduct an OHS audit	40
BSBOHS609B	Evaluate an organisation's OHS performance	35
BSBPMG403A	Apply cost management techniques	40
BSBPMG404A	Apply quality management techniques	30
BSBPMG407A	Apply risk management techniques	40
BSBPMG501A	Manage application of project integrative processes	60
BSBPMG508A	Manage project risk	40
BSBPMG510A	Manage projects	60
BSBPMG605A	Direct quality management of a project program	50
BSBPMG607A	Direct communications management of a project program	40
BSBPMG608A	Direct risk management of a project program	50
BSBREL402A	Build client relationships and business networks	50
BSBREL701A	Develop and cultivate collaborative partnerships and relationships	40
BSBRES401A	Analyse and present research information	40
BSBRKG303B	Retrieve information from records	25
BSBRKG304B	Maintain business records	30
BSBRKG404A	Monitor and maintain records in an online environment	50
BSBRSK401A	Identify risk and apply risk management processes	50
BSBSLS501A	Develop a sales plan	70
BSBSLS502A	Lead and manage a sales team	60
BSBSMB401A	Establish legal and risk management requirements of small business	60
BSBSMB407A	Manage a small team	40
BSBSMB409A	Build and maintain relationships with small business stakeholders	20
BSBSUS301A	Implement and monitor environmentally sustainable work practices	40
BSBSUS501A	Develop workplace policy and procedures for sustainability	50
BSBWOR204A	Use business technology	20
BSBWOR401A	Establish effective workplace relationships	50
BSBWOR402A	Promote team effectiveness	50
BSBWRT301A	Write simple documents	30
MSAPMSUP390A	Use structured problem solving tools	40
CHCCOM403A	Use targeted communication skills to build relationships	55
CHCDIS509D	Maximise participation in work by people with disabilities	50
TAEDEL402A	Plan, organise and facilitate learning in the workplace	25
TAEDEL404A	Mentor in the workplace	30
BSBCOM406A	Conduct work within a compliance framework	30
BSBLEG413A	Identify and apply the legal framework	60
BSBLEG415A	Apply the principles of contract law	60
BSBLEG416A	Apply the principles of the law of torts	60
BSBLEG417A	Apply the principles of evidence law	60
BSBLEG512A	Apply legal principles in property law matters	60
BSBLEG513A	Apply legal principles in corporation law matters	60
BSBWOR404B	Develop work priorities	40
BSBWOR502B	Ensure team effectiveness	60
FNSACC301A	Process financial transactions and extract interim reports	60
FNSACC302A	Administer subsidiary accounts and ledgers	40
FNSACC303A	Perform financial calculations	30
FNSACC401A	Process business tax requirements	50
FNSACC402A	Prepare operational budgets	40
FNSACC404A	Prepare financial statements for non-reporting entities	60
FNSACC405A	Maintain inventory records	20
FNSACC406A	Set up and operate a computerised accounting system	80
FNSACC501A	Provide financial and business performance information	60
FNSACC503A	Manage budgets and forecasts	40
FNSACC504A	Prepare financial reports for corporate entities	70
FNSACC505A	Establish and maintain accounting information systems	50
FNSACC506A	Implement and maintain internal control procedures	40
FNSACC507A	Provide management accounting information	60
FNSACC602A	Audit and report on financial systems and records	40
FNSACC603A	Implement tax plans and evaluate tax compliance	60
FNSACC604A	Monitor corporate governance activities	60
FNSACC605A	Implement organisational improvement programs	60
FNSACC606A	Conduct internal audit	40
FNSACC607A	Evaluate business performance	60
FNSACC608A	Evaluate organisation's financial performance	60
FNSACC609A	Evaluate financial risk	40
FNSACC610A	Develop and implement financial strategies	60
FNSACC611A	Implement an insolvency program	70
FNSACC612A	Implement reconstruction plan	70
FNSACC613A	Prepare and analyse management accounting information	60
FNSACC614A	Prepare complex corporate financial reports	60
FNSACM301A	Administer financial accounts	10
FNSACM302A	Prepare, match and process receipts	10
FNSACM303A	Process payment documentation	10
FNSACM401A	Evaluate and authorise payment requests	10
FNSASIC301C	Establish client relationship and analyse needs	50
FNSASIC302C	Develop, present and negotiate client solutions	50
FNSASIC303A	Provide advice on First Home Saver Account Deposit Products and Non-cash Payments	50
FNSASIC304A	Provide Tier 2 general advice in general insurance	50
FNSASIC305A	Provide Tier 2 personal advice in general insurance	50
FNSASICM503A	Provide Tier 1 personal advice in life insurance	50
FNSASICN503A	Provide Tier 1 personal advice in general insurance	50
FNSASICO503A	Provide Tier 1 general advice in general insurance	50
FNSASICP503A	Provide Tier 1 general advice in life insurance	50
FNSASICQ503A	Provide advice in First Home Saver Market Linked Accounts	50
FNSASICR503A	Provide advice in Margin Lending	50
FNSASICS503A	Provide advice in Foreign Exchange	50
FNSASICT503A	Provide advice in Managed Investments	50
FNSASICU503A	Provide advice in Superannuation	50
FNSASICV503A	Provide advice in Derivatives	50
FNSASICW503A	Provide advice in Securities	50
FNSASICX503A	Provide advice in Life Insurance	50
FNSASICY503A	Provide advice in Insurance Broking	50
FNSASICZ503A	Provide advice in Financial Planning	50
FNSBKG401A	Develop and implement policies and procedures relevant to bookkeeping activities	30
FNSBKG402A	Establish and maintain a cash accounting system	40
FNSBKG403A	Establish and maintain an accrual accounting system	40
FNSBKG404A	Carry out business activity and instalment activity statement tasks	40
FNSBKG405A	Establish and maintain a payroll system	30
FNSBNK401A	Coordinate a small business customer portfolio	60
FNSBNK402A	Align banking products with the needs of small business customers	60
FNSBNK403A	Provide services in a Business Transaction Centre	40
FNSBNK404A	Promote mobile banking services	40
FNSBNK405A	Provide mobile banking sales and service	40
FNSBNK406A	Manage customer visits	30
FNSBNK501A	Manage banking and service strategy for small business customers	60
FNSBNK502A	Manage services in a Business Transaction Centre	60
FNSBNK503A	Provide business advisory services within a financial services context	40
FNSCNV501A	Take instructions in relation to a transaction	120
FNSCNV502A	Read and interpret a legal document and provide advice	80
FNSCNV503A	Analyse and interpret legal requirements for a transaction	50
FNSCNV504A	Prepare legal documents	80
FNSCNV505A	Finalise the conveyancing transaction	30
FNSCNV506A	Establish and manage a trust account	60
FNSCNV601A	Identify and conduct searches	60
FNSCRD301A	Process applications for credit	20
FNSCRD302A	Monitor and control accounts receivable	20
FNSCRD401A	Assess credit applications	30
FNSCRD402A	Establish and maintain appropriate securitisation	30
FNSCRD403A	Manage and recover bad and doubtful debts	30
FNSCRD404A	Utilise the legal process to recover outstanding debt	30
FNSCRD405A	Manage overdue customer accounts	30
FNSCRD501A	Respond to personal insolvency situations	40
FNSCRD502A	Manage factoring and invoice discounting arrangements	40
FNSCRD503A	Promote understanding of the role and effective use of consumer credit	40
FNSCRD504A	Manage the credit relationship	40
FNSCRD505A	Respond to corporate insolvency situations	40
FNSCUS401A	Participate in negotiations	20
FNSCUS402A	Resolve disputes	25
FNSCUS501A	Develop and nurture relationships with clients, other professionals and third party referrers	50
FNSCUS502A	Monitor client requirements	40
FNSCUS503A	Review business performance	50
FNSCUS504A	Manage premium customer relationships	60
FNSCUS505A	Determine client requirements and expectations	70
FNSCUS506A	Record and implement client instructions	75
FNSCUS601A	Establish, manage and monitor key relationships	50
FNSFLT201A	Develop and use a personal budget	20
FNSFLT202A	Develop and use a savings plan	20
FNSFLT203A	Develop understanding of debt and consumer credit	25
FNSFLT204A	Develop understanding of superannuation	40
FNSFLT205A	Develop understanding of the Australian financial system and markets	40
FNSFLT206A	Develop understanding of taxation	40
FNSFLT501A	Assist customers to budget and manage own finances	40
FNSFLT502A	Facilitate customer awareness of the Australian financial system and markets	40
FNSFLT503A	Promote basic financial literacy skills	30
FNSFLT504A	Facilitate customer understanding of personal financial statements	30
FNSFLT505A	Facilitate customer or employee understanding of superannuation as an investment tool	60
FNSFMB401A	Prepare loan application on behalf of finance or mortgage broking clients	30
FNSFMB402A	Provide finance and mortgage broking services	40
FNSFMB403A	Present broking options to client	40
FNSFMB501A	Settle applications and loan arrangements in the finance and mortgage broking industry	30
FNSFMB502A	Identify and develop complex broking options for client	60
FNSFMB503A	Present broking options to client with complex needs	50
FNSFMB504A	Implement complex loan structures	50
FNSFMK401A	Reconcile financial transactions	20
FNSFMK402A	Develop and maintain knowledge of financial markets products	40
FNSFMK403A	Interpret financial markets information	40
FNSFMK501A	Analyse financial markets and information	60
FNSFMK502A	Analyse financial market products for client	50
FNSFMK503A	Advise clients on financial risk	60
FNSFMK504A	Complete settlement and confirmation processes	40
FNSFMK505A	Comply with financial services legislation and industry codes of practice	80
FNSFMK506A	Detect errors and fraud when processing financial transactions	60
FNSFMK507A	Analyse risk mitigation in the operations process	60
FNSFMK508A	Monitor and process collateral	70
FNSFMK509A	Apply knowledge of transaction documentation and processing	60
FNSFMK510A	Prepare trading strategies for clients	70
FNSFMK511A	Apply limits when trading	60
FNSFMK601A	Price financial transactions	60
FNSFMK602A	Hedge financial products	70
FNSFPL401A	Extract and analyse information on specified financial strategies and products	50
FNSFPL402A	Prepare financial plans to set strategies and guidelines	50
FNSFPL403A	Implement financial plans to predetermined guidelines	40
FNSFPL501A	Comply with financial planning practice ethical and operational guidelines and regulations	50
FNSFPL502A	Conduct financial planning analysis and research	50
FNSFPL503A	Develop and prepare financial plan	60
FNSFPL504A	Implement financial plan	50
FNSFPL505A	Review financial plans and provide ongoing service	40
FNSFPL506A	Determine client requirements and expectations	60
FNSFPL507A	Provide financial planning advice	50
FNSFPL508A	Conduct complex financial planning research	50
FNSFPL601A	Provide technical and professional guidance	40
FNSFPL602A	Determine client requirements and expectations for clients with complex needs	50
FNSFPL603A	Provide comprehensive monitoring and ongoing service	40
FNSFPL604A	Develop complex and innovative financial planning strategies	50
FNSFPL605A	Present and negotiate complex and innovative financial plans	40
FNSFPL606A	Implement complex and innovative financial plans	50
FNSIAD301A	Provide general advice on financial products and services	30
FNSIAD501A	Provide appropriate services, advice and products to clients	150
FNSIAD502A	Provide appropriate and timely information and advice to clients	70
FNSIBK301A	Provide insurance broking services in response to a customer enquiry	40
FNSIBK401A	Research and analyse client and industry information for a broking risk assessment	50
FNSIBK403A	Implement an agreed insurance program for a broking client	50
FNSIBK404A	Provide a claims service to an insurance broking client	50
FNSIBK405A	Meet industry and legislative guidelines and organisational procedures relating to insurance broking	50
FNSIBK505A	Undertake risk analysis for an insurance broking client	60
FNSIBK506A	Monitor broking clients	60
FNSIBK507A	Review broking client service performance	60
FNSIBK508A	Implement changes to broking client's insurance program
FNSIBK509A	Identify and advise on significant risk changes to broking client insurances
FNSIBK510A	Assess and negotiate complex risk portfolio for broking client at renewal
FNSIBK511A	Review incidence of loss for broking clients
FNSIBK512A	Negotiate complex claims settlement for insurance broking client
FNSIBK601A	Develop guidelines for broking services
FNSIBK602A	Implement broking service support systems
FNSIBK603A	Manage contractual obligations for insurance and insurance broking products
FNSIBK604A	Develop and manage marketing plans for an insurance broking business
FNSIBK605A	Manage insurance brokerage service performance
FNSIBK606A	Manage compliance requirements for an insurance broking business
FNSIGN401A	Provide technical guidance
FNSIGN402A	Inspect quality of work
FNSIGN403A	Estimate jobs	140
FNSIGN404A	Inspect damage and develop scope of work	140
FNSIGN405A	Inspect vehicle systems and components and determine preferred repair action
FNSIGN406A	Inspect vehicle or property for saleable items and determine their value
FNSILA501A	Plan and implement loss investigation
FNSILA502A	Evaluate collected information
FNSILA503A	Report findings and provide guidance to involved parties	80
FNSILA504A	Negotiate and effect settlement
FNSILA505A	Provide ancillary services
FNSILD501A	Prepare a distribution plan
FNSILD502A	Resource a distribution plan
FNSILD503A	Establish services to provide advice
FNSILD504A	Implement and manage the distribution plan
FNSILF401A	Contribute to the life risk underwriting process
FNSILF402A	Settle policy payments and terminations
FNSILF501A	Assess extraordinary risks
FNSINC301A	Work effectively in the financial services industry	30
FNSINC401A	Apply principles of professional practice to work in the financial services industry	30
FNSINC402A	Develop and maintain in-depth knowledge of products and services used by an organisation or sector	40
FNSINC501A	Conduct product research to support recommendations
FNSINC601A	Apply economic principles to work in the financial services industry	60
FNSINC602A	Interpret and use financial statistics and tools	60
FNSISV301A	Evaluate risk for renewal business	30
FNSISV302A	Process alteration to insurance policy	20
FNSISV303A	Issue contract of insurance	20
FNSISV304A	Issue renewal advice	10
FNSISV305A	Issue cancellation advice	10
FNSISV306A	Receive and record or register a claim
FNSISV307A	Follow organisation procedures to process claim
FNSISV308A	Process facultative and treaty reinsurance claims
FNSISV309A	Settle claims
FNSISV310A	Process claims payments
FNSISV401A	Evaluate risk for new business
FNSISV402A	Underwrite new business
FNSISV403A	Survey potential risk exposure
FNSISV404A	Underwrite renewal business	50
FNSISV405A	Analyse insurance claims	60
FNSISV406A	Use specialist terminology in insurance claims	30
FNSISV501A	Issue contracts of insurance covering non-routine and complex situations
FNSISV502A	Review operational performance of the portfolio
FNSISV503A	Undertake post-loss risk management
FNSISV504A	Negotiate treaty reinsurance
FNSISV505A	Determine risk rating for investment and insurance products
FNSISV506A	Investigate claims
FNSISV507A	Implement claim recovery procedures
FNSISV508A	Review and advise on claims costs, policies and procedures
FNSISV509A	Analyse financial, medical and psychological claims assessments
FNSISV510A	Manage non-routine and complex claims	50
FNSISV511A	Settle non-routine and complex claims
FNSISV512A	Work with legal teams to resolve complex claims
FNSISV513A	Provide decisions on legal liability and indemnity of a claim
FNSISV514A	Review and update claim reserves in portfolio
FNSISV515A	Evaluate and report on status of claims portfolio
FNSISV516A	Allocate authorities and guidelines for distribution
FNSMCA301A	Collect debts	40
FNSMCA302A	Repossess property	40
FNSMCA303A	Serve legal process
FNSMCA304A	Locate subjects	15
FNSMCA401A	Develop and document case recommendations	20
FNSMCA402A	Initiate legal recovery of debts	40
FNSORG301A	Administer fixed asset register	50
FNSORG501A	Develop and manage a budget
FNSORG502A	Develop and monitor policy and procedures	50
FNSORG503A	Develop a resource plan
FNSORG504A	Monitor and supervise work practices to meet financial services regulatory requirements
FNSORG505A	Prepare financial reports to meet statutory requirements
FNSORG506A	Prepare financial forecasts and projections	50
FNSORG507A	Manage client service and business information
FNSORG508A	Analyse and comment on management reports
FNSORG601A	Negotiate to achieve goals and manage disputes
FNSORG602A	Develop and manage financial systems
FNSORG603A	Establish and prepare operational guidelines in a financial services organisation
FNSORG604A	Establish outsourced services and monitor performance
FNSPIM301A	Process benefit payments
FNSPIM302A	Determine claim liability
FNSPIM303A	Work within the personal injury management sector	35
FNSPIM304A	Manage claims
FNSPIM401A	Plan and implement rehabilitation and return to work and health strategies
FNSPIM402A	Represent personal injury management agent or insurer at conciliation and review hearings
FNSPIM403A	Educate clients on personal injury management issues
FNSPIM404A	Assist injured persons with job placement	70
FNSPIM405A	Facilitate a return to work
FNSPIM406A	Develop and maintain knowledge of personal injury management insurance
FNSPIM407A	Register policy
FNSPIM408A	Renew and maintain policy
FNSPIM409A	Maintain customer relationship	25
FNSPIM410A	Collect, assess and use information	10
FNSPIM411A	Manage personal injury case loads
FNSPIM412A	Participate in formal communication processes	30
FNSPIM501A	Develop a return to work and health strategy	80
FNSPIM502A	Facilitate workplace assessment with stakeholders for personal injury cases	60
FNSPRM601A	Establish, supervise and monitor practice systems to conform with legislation and regulations
FNSPRM602A	Improve the practice
FNSPRM603A	Grow the practice
FNSPRM604A	Prepare, supervise and monitor application of practice guidelines
FNSPRM605A	Establish or review marketing, client services and supplier relationships
FNSPRM606A	Establish or review human resources, administration and information support
FNSPRT301A	Establish entitlements to an intestate estate
FNSPRT302A	Administer a non-complex estate
FNSPRT401A	Administer an intestate estate
FNSPRT402A	Prepare a will
FNSPRT403A	Administer a complex estate
FNSPRT404A	Administer a complex trust
FNSPRT405A	Establish powers of attorney
FNSPRT406A	Administer powers of attorney or financial administration orders
FNSPRT501A	Advise clients on trust structures
FNSPRT502A	Advise clients in estate planning
FNSPRT503A	Allocate, assess and supervise work within the personal trustee sector
FNSRSK401A	Implement risk management strategies	40
FNSRSK501A	Undertake risk identification	40
FNSRSK502A	Assess risks
FNSRSK601A	Develop and implement risk mitigation plan
FNSRSK602A	Determine and manage risk exposure strategies
FNSRTS301A	Provide customer service in a retail agency	30
FNSRTS303A	Balance retail transactions	30
FNSRTS304A	Administer debit card services	30
FNSRTS305A	Process customer accounts	50
FNSRTS306A	Process customer transactions	50
FNSRTS307A	Maintain Automatic Teller Machine (ATM) services	10
FNSRTS308A	Balance cash holdings	10
FNSRTS309A	Maintain main bank account
FNSRTS401A	Manage credit card services	40
FNSRTS402A	Prepare government returns and reports	15
FNSSAM301A	Identify opportunities for cross-selling products and services	25
FNSSAM401A	Sell financial products and services	30
FNSSAM402A	Implement a sales plan	50
FNSSAM403A	Prospect for new clients	30
FNSSAM501A	Apply advanced selling techniques to selling of financial products and services	50
FNSSAM502A	Assess market needs	50
FNSSAM503A	Monitor market opportunities
FNSSAM601A	Monitor performance in sales of financial products or services
FNSSAM602A	Identify and evaluate marketing opportunities in the financial services industry
FNSSAM603A	Tailor financial products to meet customer needs
FNSSAM604A	Establish agreements with intermediaries for product distribution
FNSSMS401A	Process self-managed superannuation contribution
FNSSMS501A	Invest self-managed superannuation funds assets
FNSSMS502A	Manage changes to fund structure
FNSSMS503A	Manage administration activities of a superannuation fund
FNSSMS504A	Meet self-managed superannuation fund compliance requirements
FNSSMS505A	Support trustee in the selection and performance monitoring of outsourced services
FNSSMS601A	Provide advice in self-managed superannuation funds
FNSSMS602A	Apply taxation requirements when advising in self-managed superannuation funds
FNSSMS603A	Apply legislative and operational requirements to advising in self-managed superannuation funds
FNSSUP301A	Process superannuation fund payments
FNSSUP401A	Process complex superannuation benefit or insurance claim
FNSSUP402A	Assist in meeting superannuation compliance requirements
FNSSUP403A	Administer retirement income streams
FNSSUP404A	Establish and customise complex employer accounts
FNSSUP405A	Implement fund review practices
FNSSUP406A	Establish and maintain fund or plan
FNSSUP407A	Assess complex superannuation benefit or insurance claims
FNSSUP501A	Supervise complaints procedures
FNSSUP502A	Supervise insurer liaison
FNSSUP503A	Develop client relationships with employers and establish superannuation systems
FNSSUP504A	Provide advanced customer service to superannuation clients
FNSSUP505A	Produce reports for superannuation
FNSSUP506A	Supervise and monitor operational guidelines in a superannuation organisation
FNSSUP507A	Review compliance with regulatory and contractual requirements
FNSSUP508A	Provide effective information to members
FNSSUP509A	Work within a defined benefit fund	50
FNSSUP601A	Liaise with and support trustees
FNSSUP602A	Manage official complaints procedures and proceedings
FNSSUP603A	Integrate investment strategy with fund operations
FNSPRT303A	Administer a non-complex trust
BSBATSIW416C	Obtain and manage consultancy services	50
BSBMGT516C	Facilitate continuous improvement	60
BSBMGT608C	Manage innovation and continuous improvement	70
BSBWOR501B	Manage personal work priorities and professional development	60
HLTHIR403C	Work effectively with culturally diverse clients and co-workers	20
BSBCUS501C	Manage quality customer service	40
BSBRSK501B	Manage risk	60
BSBCCO304C	Provide sales solutions to customers	40
BSBCUS301B	Deliver and monitor a service to customers	35
BSBITS401B	Maintain business technology	40
BSBCUS401B	Coordinate implementation of customer service strategies	40
BSBCCO405A	Survey stakeholders to gather and record information	40
BSBCUS402B	Address customer needs	50
BSBCCO203A	Conduct customer contact	100
BSBCCO301B	Use multiple information systems	40
BSBCMM301B	Process customer complaints	30
BSBCCO504A	Integrate customer contact operations in the organisation	60
BSBCUS403B	Implement customer service standards	30
BSBWOR301B	Organise personal work priorities and development	30
BSBCOM603C	Plan and establish compliance management systems	50
BSBWOR203B	Work effectively with others	15
BSBSMB405B	Monitor and manage small business operations	45
BSBCCO407A	Administer customer contact technology	25
CULEVP401A	Present information on activities, events and public programs	50
FNSIBK402B	Provide personal advice in general insurance broking products and services	50
FNSIBK503B	Provide personal advice in general insurance broking products and services	60
FNSIBK302B	Provide general advice in general insurance broking products and services	40
FNSRTS302A	Handle foreign currency transactions
FNSSUP303A	Process superannuation contributions	20
FNSIBK504B	Provide personal advice in life insurance broking products and services	60
FNSILF303A	Issue a life insurance policy	20
FNSILF302A	Process a life insurance application	20
FNSACC407A	Produce job costing information	40
FNSSUP306A	Terminate superannuation plans	40
FNSIBK501B	Provide general advice in general insurance broking products and services	60
FNSIBK502B	Provide general advice in life insurance broking products and services	60
FNSSUP302A	Establish, maintain and process superannuation records	30
FNSORG401A	Conduct individual work within a compliance framework	40
FNSSUP304A	Process superannuation rollover benefits	20
FNSSUP305A	Implement member investment instructions	40
FNSACC403B	Make decisions in a legal context	60
FNSACC502B	Prepare legally compliant tax returns for individuals	80
FNSACC601B	Prepare and administer compliant tax returns for legal entities	80
FNSCMP501A	Comply with financial services legislation	80
FNSCUS301A	Respond to customer enquiries	25
FNSCUS403A	Deliver a professional service to customers	35
FNSILF404A	Process requests for policy alterations and assignments	40
FNSILF403A	Develop and maintain in-depth knowledge of products and services used by the Life Insurance sector	40
FNSILF405A	Evaluate life insurance claims	40
FNSILF406A	Collect and manage information to facilitate claims assessment	30
FNSILF407A	Settle life insurance claims	40
FNSILF408A	Process life insurance contract maturity and surrender payment requests	45
FNSILF502A	Underwrite complex medical risks	50
FNSILF503A	Underwrite complex non-medical risks	50
FNSILF504A	Manage complex life insurance claims	50
FNSILF505A	Manage ongoing disability claims	50
FNSILF506A	Manage group life insurance claims	60
FNSILF507A	Manage group life insurance policy administration	50
FNSISV407A	Use medical terminology in an insurance context	35
FNSISV517A	Review claims settlement policies and procedures	60
FNSTPB501A	Apply legal principles in corporations and trusts law	60
FNSTPB502A	Apply legal principles in commercial and property law	60
CHCTC302B	Provide client-centred telephone counselling	60
FNSFMK512A	Apply knowledge of emissions markets	70
BSBWHS303A	Participate in WHS hazard identification, risk assessment and risk control	50
FNSASICL503A	Provide advice in the regulated emissions market	50
FNSFLT301A	Be MoneySmart	40
FNSFLT401A	Be MoneySmart through a career in small business	40