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Nominal hours for units of competency from the

BSB07 Business Services Training Package

Updated: 19 Aug 2019

Unit CodeUnit TitleNominal Hours
PSPHR616AManage performance management system60
PSPLEGN301BComply with legislation in the public sector25
PSPMNGT614AFacilitate knowledge management60
PSPPOL404ASupport policy implementation30
PSPPM402BManage simple projects65
PSPGOV314AContribute to conflict management30
PSPGOV406BGather and analyse information30
PSPGOV407BProvide a quotation20
PSPETHC301BUphold the values and principles of public service30
PSPETHC401AUphold and support the values and principles of public service40
PSPETHC501BPromote the values and ethos of public service30
PSPGOV422AApply government processes30
PSPGOV507AUndertake negotiations50
PSPGOV602BEstablish and maintain strategic networks40
SIRXQUA001ADevelop innovative ideas at work35
SIRXQUA002ALead a team to foster innovation35
CPPDSM4047AImplement and monitor procurement process20
BSBADM101AUse business equipment and resources15
BSBADM301BProduce texts from shorthand notes140
BSBADM302BProduce texts from notes60
BSBADM303BProduce texts from audio transcription30
BSBADM307BOrganise schedules15
BSBADM311AMaintain business resources15
BSBADM401BProduce complex texts from shorthand notes100
BSBADM405BOrganise meetings20
BSBADM406BOrganise business travel20
BSBADM407BAdminister projects40
BSBADM409ACoordinate business resources30
BSBADM411AProduce complex texts from audio transcription60
BSBADM502BManage meetings30
BSBADM503BPlan and manage conferences30
BSBADM504BPlan or review administrative systems50
BSBADM506BManage business document design and development80
BSBADV402BConduct pre campaign testing50
BSBADV403BMonitor advertising production50
BSBADV404BSchedule advertisements40
BSBADV405APerform media calculations40
BSBADV406ABuy and monitor media40
BSBADV407AApply media analysis and processing tools50
BSBADV503BCoordinate advertising research50
BSBADV507BDevelop a media plan60
BSBADV509ACreate mass print media advertisements30
BSBADV510ACreate mass electronic media advertisements50
BSBADV602BDevelop an advertising campaign60
BSBADV603BManage advertising production70
BSBADV604BExecute an advertising campaign70
BSBADV605BEvaluate campaign effectiveness60
BSBATSIM412BImplement a business like approach30
BSBAUD402BParticipate in a quality audit40
BSBAUD501BInitiate a quality audit40
BSBAUD503BLead a quality audit60
BSBAUD504BReport on a quality audit60
BSBCMM101AApply basic communication skills40
BSBCMM201ACommunicate in the workplace40
BSBCMM401AMake a presentation30
BSBCOM401BOrganise and monitor the operation of compliance management system50
BSBCOM402BImplement processes for the management of a breach in compliance requirements20
BSBCOM403BProvide education and training on compliance requirements and systems20
BSBCOM404BPromote and liaise on compliance requirements, systems and related issues30
BSBCOM405APromote compliance with legislation40
BSBCOM501BIdentify and interpret compliance requirements20
BSBCOM502BEvaluate and review compliance25
BSBCOM503BDevelop processes for the management of breaches in compliance requirements30
BSBCOM601BResearch compliance requirements and issues50
BSBCOM602BDevelop and create compliance requirements50
BSBCRT101AApply critical thinking techniques20
BSBCRT301ADevelop and extend critical and creative thinking skills40
BSBCRT401AArticulate, present and debate ideas40
BSBCRT402ACollaborate in a creative process40
BSBCRT403AExplore the history and social impact of creativity50
BSBCRT501AOriginate and develop concepts30
BSBCRT601AResearch and apply concepts and theories of creativity65
BSBDES201AFollow a design process40
BSBDES202AEvaluate the nature of design in a specific industry context30
BSBDES301AExplore the use of colour40
BSBDES302AExplore and apply the creative design process to 2D forms50
BSBDES303AExplore and apply the creative design process to 3D forms50
BSBDES304ASource and apply design industry knowledge20
BSBDES305ASource and apply information on the history and theory of design65
BSBDES401AGenerate design solutions60
BSBDES402AInterpret and respond to a design brief20
BSBDES403ADevelop and extend design skills and practice30
BSBDES501AImplement design solutions60
BSBDES502AEstablish, negotiate and refine a design brief65
BSBDES601AManage design realisation50
BSBDES602AResearch global design trends30
BSBDES701AResearch and apply design theory40
BSBDIV301AWork effectively with diversity30
BSBDIV601ADevelop and implement diversity policy70
BSBDIV701ADevelop cross cultural communication and negotiation strategies80
BSBEBU401AReview and maintain a website50
BSBEBU501AInvestigate and design e business solutions50
BSBEBU502AImplement e business solutions50
BSBEDU301AAssist with monitoring compliance in international education services50
BSBEDU302AAssist in resolution of issues and incidents in an international education environment50
BSBEDU303AAssist with the provision of international education information30
BSBEDU304AAssist with the provision of pastoral care services to international students30
BSBEDU305AAssist with international education events and programs50
BSBEDU401ACoordinate provision of pastoral care services to international students50
BSBEDU501AFacilitate international education compliance80
BSBEDU502AManage international education issues and incidents80
BSBEDU503AManage international student recruitment and selection60
BSBEDU504AManage international education and training processes60
BSBEDU505AManage international client accommodation services40
BSBEDU506AFacilitate international education events and programs60
BSBEDU507AManage transnational offshore education programs60
BSBEDU508AManage international education financial and administrative processes80
BSBEDU509AUse information to enhance international education work role performance30
BSBEDU701AInvestigate current trends in internationalisation of education80
BSBEDU702AEstablish international onshore education initiatives80
BSBEDU703AEstablish transnational offshore education initiatives80
BSBEDU704AConduct applied international education research80
BSBEMS401BDevelop and implement business development strategies to expand client base50
BSBEMS402BDevelop and implement strategies to source and assess candidates50
BSBEMS403BDevelop and provide employment management services to candidates40
BSBEMS404BManage the recruitment process for client organisations60
BSBFIA301AMaintain financial records60
BSBFIA302AProcess payroll30
BSBFIA303AProcess accounts payable and receivable30
BSBFIA304AMaintain a general ledger60
BSBFIA401APrepare financial reports50
BSBFIA402AReport on financial activity30
BSBFIA501AReport on finances related to international business70
BSBFIM501AManage budgets and financial plans70
BSBFIM502AManage payroll30
BSBFIM601AManage finances80
BSBFIM701AManage financial resources80
BSBFLM303CContribute to effective workplace relationships40
BSBFLM305CSupport operational plan40
BSBFLM306CProvide workplace information and resourcing plans40
BSBFLM309CSupport continuous improvement systems and processes40
BSBFLM311CSupport a workplace learning environment40
BSBFRA301BWork within a franchise30
BSBFRA401BManage compliance with franchisee obligations and legislative requirements60
BSBFRA402BEstablish a franchise70
BSBFRA403BManage relationship with franchisor30
BSBFRA404BManage a multiple site franchise70
BSBFRA501BEstablish a franchise operation120
BSBFRA502BManage a franchise operation50
BSBFRA503BManage establishment of new sites or regions70
BSBFRA504BManage relationships with franchisees50
BSBFRA505BManage closure of a franchise70
BSBGOV401AImplement Board member responsibilities60
BSBGOV402AWork within organisational structure40
BSBGOV403AAnalyse financial reports and budgets50
BSBHRM402ARecruit, select and induct staff50
BSBHRM502AManage human resources management information systems60
BSBHRM506AManage recruitment selection and induction processes60
BSBHRM507AManage separation or termination50
BSBHRM509AManage rehabilitation or return to work programs50
BSBHRM510AManage mediation processes60
BSBHRM604AManage employee relations60
BSBIND201AWork effectively in a business environment30
BSBIND301AWork effectively in an educational environment40
BSBIND302AWork effectively in the international education services industry50
BSBINM201AProcess and maintain workplace information30
BSBINM202AHandle mail15
BSBINM301AOrganise workplace information30
BSBINM302AUtilise a knowledge management system50
BSBINM303AHandle receipt and despatch of information15
BSBINM501AManage an information or knowledge management system50
BSBINM601AManage knowledge and information80
BSBINN201AContribute to workplace innovation35
BSBINN301APromote innovation in a team environment40
BSBINN501AEstablish systems that support innovation50
BSBINN502ABuild and sustain an innovative work environment50
BSBINN801ALead innovative thinking and practice80
BSBINT301BApply knowledge of the international trade environment to complete work35
BSBINT302BApply knowledge of legislation relevant to international trade to complete work30
BSBINT303BOrganise the importing and exporting of goods40
BSBINT304BAssist in the international transfer of services20
BSBINT305BPrepare business documents for the international trade of goods40
BSBINT306BApply knowledge of international finance and insurance to complete work requirements20
BSBINT401BResearch international business opportunities20
BSBINT405BApply knowledge of import and export international conventions, laws and finance30
BSBINT407BPrepare business advice on export Free on Board Value30
BSBINT408BPrepare business advice on the taxes and duties for international trade transactions40
BSBINT409BPlan for international trade50
BSBITA401ADesign databases60
BSBITA601AConfigure and optimise customer contact technology80
BSBITB501AEstablish and maintain a workgroup computer network50
BSBITB701AImplement advanced electronic technologies80
BSBITU101AOperate a personal computer20
BSBITU102ADevelop keyboard skills40
BSBITU201AProduce simple word processed documents60
BSBITU202ACreate and use spreadsheets30
BSBITU203ACommunicate electronically20
BSBITU301ACreate and use databases30
BSBITU303ADesign and produce text documents90
BSBITU304AProduce spreadsheets35
BSBITU305AConduct online transactions40
BSBITU306ADesign and produce business documents80
BSBITU307ADevelop keyboarding speed and accuracy50
BSBITU309AProduce desktop published documents50
BSBITU401ADesign and develop complex text documents100
BSBITU402ADevelop and use complex spreadsheets50
BSBITU404AProduce complex desktop published documents50
BSBLED101APlan skills development20
BSBLED301AUndertake e-learning30
BSBLED401ADevelop teams and individuals40
BSBLED501ADevelop a workplace learning environment60
BSBLED502AManage programs that promote personal effectiveness60
BSBLED701ALead personal and strategic transformation80
BSBLED702ALead learning strategy implementation80
BSBLED703AImplement improved learning practice60
BSBLED704AReview enterprise e learning systems and solutions implementation80
BSBLED705APlan and implement a mentoring program60
BSBLED706APlan and implement a coaching strategy60
BSBLED707AEstablish career development services80
BSBLED708AConduct a career development session50
BSBLED709AIdentify and communicate trends in career development60
BSBLED710ADevelop human capital80
BSBLEG301AApply knowledge of the legal system to complete tasks80
BSBLEG302ACarry out search of the public record25
BSBLEG303ADeliver court documentation10
BSBLEG304AApply the principles of confidentiality and security within the legal environment20
BSBLEG305AUse legal terminology in order to carry out tasks40
BSBLEG306AMaintain records for time and disbursements in a legal practice40
BSBLEG308AAssist in prioritising and planning activities in a legal practice10
BSBMED301BInterpret and apply medical terminology appropriately60
BSBMED302BPrepare and process medical accounts30
BSBMED303BMaintain patient records20
BSBMED304BAssist in controlling stocks and supplies20
BSBMED305BApply the principles of confidentiality, privacy and security within the medical environment20
BSBMED401BManage patient record keeping system50
BSBMGT401AShow leadership in the workplace50
BSBMGT402AImplement operational plan40
BSBMGT403AImplement continuous improvement40
BSBMGT404ALead and facilitate off site staff40
BSBMGT405AProvide personal leadership50
BSBMGT502BManage people performance70
BSBMGT515AManage operational plan60
BSBMGT605BProvide leadership across the organisation60
BSBMGT615AContribute to organisation development60
BSBMGT616ADevelop and implement strategic plans80
BSBMGT617ADevelop and implement a business plan60
BSBMGT618ADevelop a contact centre business plan60
BSBMKG401BProfile the market50
BSBMKG402BAnalyse consumer behaviour for specific markets60
BSBMKG408BConduct market research60
BSBMKG409ADesign direct response offers60
BSBMKG410ATest direct marketing activities30
BSBMKG411AAnalyse direct marketing databases60
BSBMKG412AConduct e-marketing communications30
BSBMKG413APromote products and services40
BSBMKG415AResearch international markets50
BSBMKG416AMarket goods and services internationally70
BSBMKG501BIdentify and evaluate marketing opportunities70
BSBMKG502BEstablish and adjust the marketing mix60
BSBMKG506BPlan market research50
BSBMKG507AInterpret Market Trends And Developments50
BSBMKG508APlan direct marketing activities50
BSBMKG509AImplement and monitor direct marketing activities40
BSBMKG511AAnalyse data from international markets50
BSBMKG512AForecast international market and business needs50
BSBMKG513APromote products and services to international markets70
BSBMKG514AImplement and monitor marketing activities50
BSBMKG515AConduct a marketing audit40
BSBMKG517AAnalyse consumer behaviour for specific international markets60
BSBMKG603BManage the marketing process50
BSBMKG605BEvaluate international marketing opportunities60
BSBMKG606BManage international marketing programs50
BSBMKG607BManage market research50
BSBMKG608ADevelop organisational marketing objectives60
BSBMKG609ADevelop a marketing plan50
BSBMKG610ADevelop, implement and monitor a marketing campaign60
BSBPMG404AApply quality management techniques30
BSBPMG407AApply risk management techniques40
BSBPMG510AManage projects60
BSBPMG601ADirect the integration of projects70
BSBPMG602ADirect the scope of a project program50
BSBPMG603ADirect time management of a project program40
BSBPMG604ADirect cost management of a project program50
BSBPMG605ADirect quality management of a project program50
BSBPMG606ADirect human resources management of a project program40
BSBPMG607ADirect communications management of a project program40
BSBPMG608ADirect risk management of a project program50
BSBPMG609ADirect procurement and contracting for a project program50
BSBPRO301ARecommend products and services20
BSBPRO401ADevelop product knowledge30
BSBPUB401ADevelop and apply knowledge of public relations industry80
BSBPUB402ADevelop public relations campaigns50
BSBPUB403ADevelop public relations documents80
BSBPUB501AManage the public relations publication process45
BSBPUB502ADevelop and manage complex public relations campaigns50
BSBPUB503AManage fundraising and sponsorship activities50
BSBPUB504ADevelop and implement crisis management plans40
BSBPUR301BPurchase goods and services60
BSBPUR401BPlan purchasing40
BSBPUR402BNegotiate contracts50
BSBPUR403BConduct international purchasing60
BSBPUR502BManage supplier relationships40
BSBPUR504BManage a supply chain60
BSBREL401AEstablish networks35
BSBREL402ABuild client relationships and business networks50
BSBREL403AImplement international client relationship strategies30
BSBREL501ABuild international client relationships35
BSBREL502ABuild international business networks50
BSBREL701ADevelop and cultivate collaborative partnerships and relationships40
BSBRES401AAnalyse and present research information40
BSBRES801AInitiate and lead applied research150
BSBRKG301BControl records40
BSBRKG302BUndertake disposal30
BSBRKG303BRetrieve information from records25
BSBRKG304BMaintain business records30
BSBRKG305AReview recordkeeping functions20
BSBRKG401BReview the status of a record20
BSBRKG402BProvide information from and about records20
BSBRKG404AMonitor and maintain records in an online environment50
BSBRKG502BManage and monitor business or records systems40
BSBRKG505BDocument or reconstruct a business or records system30
BSBRKG506ADevelop and maintain terminology and classification schemes30
BSBRKG601BDefine recordkeeping framework30
BSBRKG603BPrepare a functional analysis for an organisation50
BSBRKG604BDetermine security and access rules and procedures20
BSBRKG605BDetermine records requirements to document a function40
BSBRKG606BDesign a records retention and disposal schedule40
BSBRKG607BDocument and monitor the record creating context20
BSBRKG608BPlan management of records over time20
BSBRSK401AIdentify risk and apply risk management processes50
BSBSLS501ADevelop a sales plan70
BSBSLS502ALead and manage a sales team60
BSBSMB201AIdentify suitability for micro business20
BSBSMB301AInvestigate micro business opportunities30
BSBSMB302ADevelop a micro business proposal30
BSBSMB303AOrganise finances for the micro business50
BSBSMB304ADetermine resource requirements for the micro business30
BSBSMB305AComply with regulatory, taxation and insurance requirements for the micro business45
BSBSMB306APlan a home based business25
BSBSMB307ASet up information and communications technology for the micro business20
BSBSMB401AEstablish legal and risk management requirements of small business60
BSBSMB402APlan small business finances50
BSBSMB403AMarket the small business50
BSBSMB404AUndertake small business planning50
BSBSMB406AManage small business finances60
BSBSMB407AManage a small team40
BSBSMB408BManage personal, family, cultural and business obligations30
BSBSMB409ABuild and maintain relationships with small business stakeholders20
BSBSUS201AParticipate in environmentally sustainable work practices20
BSBSUS301AImplement and monitor environmentally sustainable work practices40
BSBSUS501ADevelop workplace policy and procedures for sustainability50
BSBWOR201AManage personal stress in the workplace40
BSBWOR202AOrganise and complete daily work activities20
BSBWOR204AUse business technology20
BSBWOR302AWork effectively as an off site worker25
BSBWOR401AEstablish effective workplace relationships50
BSBWOR402APromote team effectiveness50
BSBWOR403AManage stress in the workplace60
BSBWRK401ADevelop and implement an organising plan50
BSBWRK402AEmpower workers50
BSBWRK403ACommunicate with workers50
BSBWRK404APromote equality of opportunity and fair treatment for all workers40
BSBWRK405APromote union values, principles and policies50
BSBWRK406AParticipate in the bargaining process50
BSBWRK407AProvide advice to union members30
BSBWRK408AUndertake negotiations40
BSBWRK409APrepare for and participate in dispute resolution40
BSBWRK501ADevelop, manage and review campaigns and projects60
BSBWRK502ARepresent the union in key forums50
BSBWRK503ACoordinate case preparation and research50
BSBWRK504AAdvocate and present cases for members40
BSBWRK505ADevelop, implement and manage union policy50
BSBWRK506ACoordinate research and analysis30
BSBWRK507AApply strategic unionism50
BSBWRK508AManage and oversee bargaining40
BSBWRT301AWrite simple documents30
BSBWRT401AWrite complex documents50
BSBWRT501AWrite persuasive copy50
CUFWRT301AWrite content for a range of media40
CUFWRT302AWrite simple stories30
CUFWRT401AEdit texts30
CUFWRT402AWrite extended stories40
PUAWER001BIdentify, prevent and report potential workplace emergency situations2
PUAWER002BEnsure workplace emergency prevention procedures, systems and processes are implemented8
PUAWER003BManage and monitor workplace emergency procedures, equipment and other resources28
PUAWER004BRespond to workplace emergencies2
CHCAD402DSupport the interests, rights and needs of clients within duty of care requirements75
CHCCS405CIdentify and address specific client needs15
BSBCON401AWork effectively in a business continuity context40
BSBCON701AEstablish and review the business continuity management framework and strategies80
BSBIPR301AComply with organisational requirements for protection and use of intellectual property40
BSBIPR401AUse and respect copyright50
BSBIPR402AProtect and use new inventions and innovations40
BSBIPR403AProtect and use brands and business identity40
BSBIPR404AProtect and use innovative designs40
BSBIPR405AProtect and use intangible assets in small business50
BSBIPR501AManage intellectual property to protect and grow business60
BSBIPR601ADevelop and implement strategies for intellectual property management70
TAEDEL301AProvide work skill instruction40
TAEDEL401APlan, organise and deliver group-based learning30
MSAENV472BImplement and monitor environmentally sustainable work practices40
BSBCMM402AImplement effective communication strategies40
BSBCMM501ADevelop and nurture relationships40
BSBCOM406AConduct work within a compliance framework30
BSBFLM312CContribute to team effectiveness40
BSBITU302BCreate electronic presentations20
BSBLED503AMaintain and enhance professional practice30
BSBLEG403BMaintain trust accounts50
BSBLEG413AIdentify and apply the legal framework60
BSBLEG414AEstablish and maintain a file in legal services50
BSBLEG415AApply the principles of contract law60
BSBLEG416AApply the principles of the law of torts60
BSBLEG417AApply the principles of evidence law60
BSBLEG418AProduce complex legal documents80
BSBLEG510AApply legal principles in family law matters60
BSBLEG511AApply legal principles in criminal law matters60
BSBLEG512AApply legal principles in property law matters60
BSBLEG513AApply legal principles in corporation law matters60
BSBLEG514AAssist with civil procedure60
BSBLEG515AApply legal principles in wills and probate matters60
BSBMKG516BProfile international markets50
BSBRES404AResearch legal information using primary sources40
BSBRES502AResearch legal information using secondary sources40
BSBWOR404BDevelop work priorities40
BSBWOR502BEnsure team effectiveness60
PSPPROC406BProcure goods and services60
PSPPROC411APlan procurement40
PSPPROC412ADevelop and distribute requests for offers40
PSPPROC413ASelect providers and develop contracts30
PSPPROC503BManage contract performance50
PSPPROC504BFinalise contracts30
PSPPROC506APlan to manage a contract50
PSPPROC607AManage strategic contracts50
FNSACC301AProcess financial transactions and extract interim reports60
FNSACC406ASet up and operate a computerised accounting system80
FNSFLT201ADevelop and use a personal budget20
FNSFLT203ADevelop understanding of debt and consumer credit25
FNSSAM301AIdentify opportunities for cross-selling products and services25
FNSSAM402AImplement a sales plan50
BSBADV408AReview advertising media options40
BSBATSIC411CCommunicate with the community30
BSBATSIC412AMaintain and protect cultural values in the organisation60
BSBATSIC511APlan and conduct a community meeting60
BSBATSIL408CManage a board meeting40
BSBATSIL411AUndertake the roles and responsibilities of a board member60
BSBATSIL412AParticipate effectively as a board member35
BSBATSIL413AReview and apply the constitution40
BSBATSIL503CManage conflict60
BSBATSIL510AAppoint and work with a manager50
BSBATSIL511ALead the organisation's strategic planning cycle80
BSBATSIL512ABe a leader in the community60
BSBATSIM414COversee the organisation's annual budget40
BSBATSIM416AOversee organisational planning60
BSBATSIM417AImplement organisational plans50
BSBATSIM418AOversee financial management50
BSBATSIM419AContribute to the development and implementation of organisational policies40
BSBATSIM420AOversee asset management20
BSBATSIM421ASupport a positive and culturally appropriate workplace culture50
BSBATSIM505CControl organisational finances60
BSBATSIM506CDevelop employment policies40
BSBATSIM511CDevelop enterprise opportunities70
BSBATSIM514ARecruit and induct staff30
BSBATSIW416CObtain and manage consultancy services50
BSBATSIW417CSelect and use technology30
BSBATSIW514CRepresent your organisation40
BSBATSIW515CSecure funding40
BSBDIV501AManage diversity in the workplace60
BSBHRM503BManage performance management systems60
BSBHRM505BManage remuneration and employee benefits60
BSBHRM511AManage expatriate staff60
BSBHRM602BManage human resources strategic planning60
BSBINN601BManage organisational change60
BSBMGT406APlan and monitor continuous improvement50
BSBMGT516CFacilitate continuous improvement60
BSBMGT608CManage innovation and continuous improvement70
BSBMKG414BUndertake marketing activities50
BSBMKG510BPlan e-marketing communications20
BSBMKG518APlan and implement services marketing50
BSBMKG519APlan and implement business-to-business marketing50
BSBMKG520AManage compliance within the marketing legislative framework50
BSBMKG521APlan and implement sponsorship and event marketing40
BSBMKG522APlan measurement of marketing effectiveness50
BSBMKG523ADesign and develop an integrated marketing communication plan60
BSBMKG611AManage measurement of marketing effectiveness50
BSBSLS407AIdentify and plan sales prospects60
BSBSLS408APresent, secure and support sales solutions60
TLIE4006ACollect, analyse and present workplace data and information30
MSS015002ADevelop strategies for more sustainable use of resources70
BSBWOR501BManage personal work priorities and professional development60
ICAICT103AUse, communicate and search securely on the internet50
ICAICT203AOperate application software packages60
ICAICT209AInteract with ICT clients20
ICAICT511AMatch IT needs with the strategic direction of the enterprise50
ICAICT515AVerify client business requirements40
ICASAS204ARecord client support requirements10
ICASAS305AProvide IT advice to clients40
ICAWEB201AUse social media tools for collaboration and engagement20
CHCORG501BFacilitate workplace change and innovation55
TAEASS301BContribute to assessment10
TAETAS501BUndertake organisational training needs analysis40
BSBCUS501CManage quality customer service40
BSBRKG403CSet up a business or records system for a small business40
BSBRSK501BManage risk60
BSBCCO304CProvide sales solutions to customers40
BSBCUS301BDeliver and monitor a service to customers35
BSBCCO502AEstablish a multicentre60
BSBCCO403ASchedule customer contact activity35
BSBITS401BMaintain business technology40
BSBCUS401BCoordinate implementation of customer service strategies40
BSBCCO308AConduct outbound customer contact40
BSBCCO405ASurvey stakeholders to gather and record information40
BSBCUS402BAddress customer needs50
BSBCCO203AConduct customer contact100
BSBCCO607BManage customer contact centre staffing80
BSBCCO601BOptimise customer contact operations60
BSBCCO301BUse multiple information systems40
BSBCCO603BDesign and launch new customer contact facilities80
BSBCCO302BDeploy customer service field staff30
BSBPUR503CManage international purchasing50
BSBCCO606BForecast and plan using customer contact traffic information analysis100
BSBCMM301BProcess customer complaints30
BSBCCO306BProcess complex accounts40
BSBCON601BDevelop and maintain business continuity plans60
BSBCCO608BManage customer contact operational costs80
BSBCCO204ACollect data40
BSBCCO305BProcess credit applications40
BSBCCO504AIntegrate customer contact operations in the organisation60
BSBCCO503AManage data interrogation60
BSBCCO605BDevelop and maintain a customer contact marketing strategy80
BSBCCO205APrepare for work in a customer contact environment30
BSBCUS403BImplement customer service standards30
BSBWOR301BOrganise personal work priorities and development30
BSBCCO307AWork effectively in customer contact30
BSBCOM603CPlan and establish compliance management systems50
BSBPUR501CDevelop, implement and review purchasing strategies60
BSBCCO602BManage customer contact information60
BSBCCO604BDevelop and maintain a service level strategy80
BSBWOR203BWork effectively with others15
BSBCCO404ACollect, analyse and record information40
BSBCUS201BDeliver a service to customers40
BSBCCO309ADevelop product and service knowledge for customer contact operation30
BSBCCO406ARun a multicentre50
BSBSMB405BMonitor and manage small business operations45
BSBCCO407AAdminister customer contact technology25
BSBCCO501BDevelop business continuity strategy120
BSBCCO303BConduct a telemarketing campaign40
CPPWMT3044AIdentify wastes and hazards15
CHCCS407COperate referral procedures50
CHCCS412EDeliver and develop client services50
CHCFAM504CRespond to and contain critical incidents50
CHCINF505DMeet statutory and organisation information requirements90
CHCPOL403CUndertake research activities50
HLTFA302CProvide first aid in remote situation16
HLTFA311AApply first aid18
BSBWHS201AContribute to health and safety of self and others20
BSBWHS305AContribute to WHS issue resolution30
BSBWHS402AAssist with compliance with WHS laws40
BSBWHS404AContribute to WHS hazard identification, risk assessment and risk control60
BSBWHS408AAssist with effective WHS management of contractors30
BSBWHS504AManage WHS hazards and risks50
BSBWHS508AManage WHS hazards associated with plant60
BSBWHS603AImplement WHS risk management50
BSBWHS602AFacilitate WHS activities50
BSBWHS608AAssist with applying occupational hygiene to manage WHS hazards and risks50
BSBWHS302AApply knowledge of WHS legislation in the workplace20
BSBWHS409AAssist with workplace monitoring processes60
BSBWHS503AContribute to the systematic management of WHS risk40
BSBWHS509AFacilitate the development and use of hazard-management tools40
BSBWHS607AApply ergonomics to manage WHS hazards and risks60
BSBWHS301AMaintain workplace safety40
BSBWHS303AParticipate in WHS hazard identification, risk assessment and risk control50
BSBWHS401AImplement and monitor WHS policies, procedures and programs to meet legislative requirements50
BSBWHS304AParticipate effectively in WHS communication and consultation processes30
BSBWHS403AContribute to implementing and maintaining WHS consultation and participation processes40
BSBWHS405AContribute to implementing and maintaining WHS management systems50
BSBWHS406AAssist with responding to incidents40
BSBWHS407AAssist with claims management, rehabilitation and return-to-work programs50
BSBWHS410AContribute to work-related health and safety measures and initiatives40
BSBWHS501AEnsure a safe workplace60
BSBWHS502AManage effective WHS consultation and participation processes40
BSBWHS505AInvestigate WHS incidents50
BSBWHS506AContribute to developing, implementing and maintaining WHS management systems50
BSBWHS507AContribute to managing WHS information systems50
BSBWHS601AApply legislative frameworks for WHS40
BSBWHS510AContribute to implementing emergency procedures40
BSBWHS604AEvaluate the WHS performance of organisations50
BSBWHS605ADevelop, implement and maintain WHS management systems50
BSBWHS606AConduct a WHS audit40
BSBWHS609AAdvise on the application of safe design principles to control WHS risks40
BSBWRK510AManage employee relations80
BSBPMG521AManage project integration60
BSBPMG517AManage project risk40
BSBPMG513AManage project quality40
BSBPMG409AApply project scope-management techniques40
BSBWRK411ASupport employee and industrial relations procedures50
BSBPMG512AManage project time40
BSBPMG515AManage project human resources40
BSBPMG417AApply project life cycle management processes40
BSBHRM405ASupport the recruitment, selection and induction of staff50
BSBPMG413AApply project human resources management approaches40
BSBPMG518AManage project procurement40
BSBHRM501BManage human resources services60
BSBPMG410AApply project time-management techniques40
BSBHRM513AManage workforce planning60
BSBHRM403BSupport performance-management processes40
BSBPMG522AUndertake project work60
BSBPMG414AApply project information management and communications techniques40
BSBPMG520AManage project governance40
BSBPMG415AApply project risk-management techniques40
BSBPMG416AApply project procurement procedures40
BSBPMG418AApply project stakeholder engagement techniques40
BSBPMG516AManage project information and communication40
BSBHRM404AReview human resources functions50
BSBPMG514AManage project cost40
BSBPMG511AManage project scope40
BSBPMG519AManage project stakeholder engagement40
BSBPMG411AApply project quality-management techniques40
BSBHRM512ADevelop and manage performance-management processes60
BSBPMG412AApply project cost-management techniques40
BSBSMB411AManage specialist external advisory services60
BSBFLM314AMentor others in the workplace to support their language, literacy and numeracy skill development30
BSBSMB308AImprove energy efficiency in micro or small business operations35
BSBSMB412AIntroduce cloud computing into business operations50
BSBSMB410AReview and implement energy efficiency in business operations45
BSBFLM313AApply language, literacy and numeracy to support others in the workplace30